Manager Project

Venytra Harris

Programmer/Application Developer - Wal-Mart Stores, Inc

Bentonville, AR

ab9qa3@r.postjobfree.com - 901-***-****

Successful background information technology professional with skilled experience in programming/coding,

testing, technical support and application development. Successfully completed project tasks involving code

deployment, change management, as well as software development. Strong ability to lead in the areas of

problem-solving, change management processes, planning and documentation.

WORK EXPERIENCE

Programmer/Application Developer

Wal-Mart Stores, Inc - Bentonville, AR - 2011 to Present

Participates on team projects and follows Information Systems Development Life Cycle (ISDLC) processes

by gathering requested information; writing, testing, and debugging programs and scripts; implementing

test scripts and procedures; testing and installing third-party software; writing instruction manuals; compiling

documentation reports; and documenting application changes.

• Successfully lead monthly manual Experian data loads for the Membership and Marketing Team and assisted

in the automation of the Experian data loads for the MDM Customer Team using Mainframe and UNIX

• Technical lead for documenting and installing quarterly Postalsoft directories updates using Mainframe and

UNIX

• Lead for migrating/converting jobs from CDB Unloads to DB2 Unloads

• Assisted in the installation of Citrix Applications on Windows Servers

• Successfully coded, developed and tested multiple COBOL programs and CICS web services using Java

EE/Eclipse Platform, Soap UI, and Mainframe

Educator

Memphis City Schools - Memphis, TN - 2008 to 2011

Middle School Technology & Mathematics Instructor plan and instruct students using a wide variety of teaching

aids, motivational and implementation strategies to engage students in active learning. Implement real-world

applications and technological approaches to subject material. Instructed students in use of word processing,

desktop publishing, and drafting programs for conversion from annual typesetting and drafting to computer

assisted methods. Incorporate learning modality principles into classroom and individual instruction.

• Awarded Teacher of the Year for effective implementation of Project Based Learning with the “Can This Idea

Project”.

• Southwest Regional recognition for daily use of state of the art classroom technologies with hands on training

in Aircraft, Digital, Radio, Music, Medical, Graphic, Computer Aided Drafting and Criminal Technologies.

• Successfully plan and implemented Parents Math and Science night for the 8th grade math and science

educators to improve parental involvement for Chickasaw Middle School.

Assistant Manager/Manager

Memphis Towers Sundry - Memphis, TN - 2004 to 2011

Responsible for day to day store operations, including scheduling, training, and supervising employees and

assistant manager. Fulfill responsibilities for the store profits, and all controllable expenses, inventory levels,

and cash and inventory shortages. Implemented Monthly promotions, insured all POS advertising/signage

is properly posted at the proper time. Completed daily and monthly paperwork and computer entry in a

timely manner as established by management. Promoted and resolved customer complaints, in a timely and

professional manner. Motivated, encouraged, and challenged store cashiers ensuring excellent customer

service.

Substitute Teacher

Memphis City Schools - Memphis, TN - 2007 to 2008

Fulfill both short- and long-term substitute assignments across all subject areas, effectively teaching students

of varied academic/age levels (grades K-12) and diverse cultural backgrounds. Instruct classes of as many

as 24 students; communicate with teachers, administrators and parents; and build a positive rapport with

students. Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept

students motivated, engaged and focused.

Help Desk Specialist

Hilton Hotels Corporation - Memphis, TN - 2007 to 2008

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs

and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation,

escalation (if appropriate), resolution and closure of trouble tickets using the Remedy software. Experienced

using administrative tools in WinNT 4.0 Server/Workstation and Windows 2000 Advanced Server to create

Primary and Backup Domain Controllers, manage users and groups, and assigning rights/permissions for hotel

employees using ONQ Support

• Resolved technical problems for Local Area Networks (LAN) and Wide Area Networks (WAN)

• Installed, modified, and repaired computer software for all hotel employee workstations as needed.

• Logged and tracked all support calls in the Remedy system, prioritized and escalated calls as required to

ensure customer satisfaction

Intern/Volunteer

Lane College IT Department - Jackson, TN - 2004 to 2007

Provided networking/desktop support and perform mainframe and account maintenance tasks. Managed daily

incoming technical system questions for faculty and students. Earned commendations for teamwork, flexibility

and work excellence in providing IT support to students and faculty.

EDUCATION

Bachelor of Science in Computer Science

Lane College - Jackson, TN

2002 to 2007

Masters in Business Administration

Webster University - Bentonville, AR

SKILLS

Knowledge and experience in: C++, C#, SQL, Java, XML, WSDL, Hadoop, Teradata, UNIX, Mainframe/JCL,

COBOL and VB.NET. QMF, Java EE, Soap UI, HTML, Team Forge, SharePoint Development. Extensive

experience with Microsoft products and Operating Systems such as Microsoft Office Suite and Windows XP.

Knowledge and experience in programming routers and switches, and performing troubleshooting tasks for

connectivity, speed, and packet loss issues.

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