Customer Service Manager

Jane Whiteing

*** ******** ***. *

Buffalo, NY **0202

E-mail: ****.*.********@*****.***

Phone: 716-***-****

Summary of Qualifications

- Communicate effectively. and diplomatically in stressful situations

- Maintain Calm and Collective demeanor in tense and demanding times

- Multi-tasked over 5 years: fulltime work in Social Services performing training

as well as educational functions, and fulltime undergraduate studies.

- Two years apartment managing: solving facility and tenant problems and

tribulations, leasing agent, purchaser, collector, cashier, administrator, etc.

- Extensive perception and understanding people using problem solving &

critical thinking skills with many varied socio and economic groups.

Education

- GRAND VIEW COLLEGE, Des Moines, Iowa

Accomplished Human Services Major, B.A. Summer 2007

- IOWA STATE UNIVERSITY:

Human Development and Family Studies, Fall 1998 - 2002

- IOWA LAKES COMMUNITY COLLEGE

Early Childhood Education, Fall 1995 - Spring 1998

Experience

- Ubesta Language Academy, Ulsan Korea, December 2012 – August 2013

- Kangnam Language School, Ulsan Korea, July 2011 – August 2012

ESL Teacher: conversational English, preparing and giving exams,

editing/correcting essays.

-Hivel Academy, Ulsan Korea, June 2010 – June 2011

ESL Teacher: responsibilities of preparing daily lesson plans, correcting

monthly exams/essays, grades elementary through middle school.

-ECC Ulsan South Korea September 07 to September 08

ESL Teacher: preparing daily lesson plans, evaluating students’

progress, and effectively teaching children, and adults.

Jane Whiteing

520 Virginia St. apt. 2

Buffalo, NY 14202

Phone: 716-***-****

Mainstream Living Inc., Ames Iowa. 1998 - August 2007

-Supported Living Technician: Train, teach and monitor persons with disabilities

either independently or in group home settings. Guided consumers in daily

living and achieving personal goals. Worked as a team player and team leader

as necessitated. Arranged, organized and took groups of consumers on

weekend tournaments and trips.

Pheasant Run Apartments, Ames, Iowa. Spring 2005 - Spring 2007

-Apartment manager: Supervised residential grounds, and building

maintenance. Did purchasing, ordering of supplies and equipment. Maintained

excellent customer service with tenants. Resolved problems with tenants, utility

providers, vendors, and political entities.

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