Customer Service Manager

Alicia Shackelford

**** **** ** ***-

***-****

Metairie, La 70001

*********@*******.***

Licensed/ Registered Respiratory Therapist LRT#000618

Education:

January 2010- May 2011 Our Lady of the Lake College

Associates in Respiratory Therapy

June 2007 - July 2008 Louisiana State University

Bachelor of Arts in Psychology

August 2003 - December 2004 Delgado Community College

Associate in Early Childhood Education

Professional Experience:

East Jefferson General Hospital

December 2011-Present

St. Elizabeth's Hospital

September 2011-Present

Promise Specialty Hospital

June 2011- Present

Respiratory Therapist

- patient assessment, patient documentation, chest x-ray

interpretation, arterial blood gasses, isolation procedures,

humidity and aerosol therapies, drug administration,

hyperinflation therapies, bronchial hygiene therapies,

resuscitation, ventilator care, monitoring, and weaning,

suctioning, airway management, Pulmonary Function Testing, and

hemodynamic monitoring

- Telemetry Units, Medical/ Surgical Units, Surgery Intensive

Care Unit, Cardiovascular Intensive Care Unit, Neonatal

Intensive Care Unit, Pediatrics, Emergency Room

Charles Lamar Jr. YMCA

September 2007- June 2001

Southside YMCA June 2007-

September 2007

Membership Services Coordinator

- promote and educate public on memberships by answering

telephones and giving tours:

- processing of member records both database and hard copy

types, including all aspects of change of information, member

cancellations, new member applications, and bank drafts/

returned drafts, using eFinesstri software

- implementation of the association's retention plan:

cancellations: daily, weekly, and monthly reports: corporate

billing and invoicing

- assist in training new staff in Finesstri and daily procedures

- opening and closing the facilities: end of shift procedures:

counting the drawer, entering any necessary

West Jefferson Medical Center

September 2006-Febuary 2007

Certified Nursing Assistant

-patient relations- by listening to their concerns and

communicated them to the nurse or doctor

-perform computer data entry on information gained from the

patients (ie. vital signs, weight)

-stocking medical supplies

-assisting nurses with procedures

New Orleans Original Daiquiri April

2004-Febuary 2005

Sales associate/shift manager

-customer service-giving out samples, greeted people

-money handling, opening and closing the store

-cleaning machines, mixing products, ordered products

Certifications: ACLS (exp. February 2015)

BCLS (exp. December 2013)

PALS (exp. March 2014)

AARC (member #9572519 )

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