Customer Service Sales

JEANNINE FRIGON

*** ** ***** ***

Plantation, FL 33325

Telephone: 954-***-****

Email: **********@***.***

OBJECTIVE

To obtain a challenging, rewarding position where my clerical skills and experience

are best utilized.

SKILLS

. High School graduate with a Business course degree

. Able to resolve questions and assist in problem solving

. Motivated to sucessfully complete work independently

. Possess excellent organizational abilities

. Skilled in data entry, typing, Windows, MSWord, MSExcel, MS Outlook, Lotus

Notes,

ACT, Prism and Soule

. Interact well with various personalities

. Well, developed telephone skills; ability to run a switchboard

. Customer service driven

. Possess capability in prioritizing work

. Team player

EXPERIENCE

BARKER STEEL LLC, A Harris Rebar Company, Milford, MA

(12/2000 to 4/2001) Temporary Assignments

(4/2001 to 5/2012) Billing Coordinator

. Invoice sales and rental orders daily via Soule billing software (formerly via Prism

Software

. Reviewed invoices for margin and sales tax rate accuracy

. Followed up with branch personnnel and internal departments to resolve invoice

related discrepancies and/or customer disputes

. Entered and invoiced all credit and reissue transactions due to the customer for

pricing, shortages, returned material and standard rental allowances

pertaining to miscellaneous concrete products, stand alone rebar retail, short

term rental and long term rental types

. Ran invoice Register reports daily to ensure all invoices generated had been

printed for mailing

. Fielded all phone calls for customers pertaining to invoices or credits/reissues,

provided reprints, served as a liaison between customers and branch

personnel as well as customers and collections personnel

. Created and maintained an Excel tracking file of all customer tax exempt

certificate

received from our customers

. Contacted customers to request missing resale certificates and contractor's

exempt puchase certificates pertaining to tax exempt projects

. Prepared daily loan balance reporting for the bank

. Monthly prepared a journal entry to reclass all company use related transactions

. Covered for the main lobby receptionist during vacation periods and illness

OFFICE SPECIALISTS, now RANDSTAD, Providence, RI

(various temporary assignments)

(9/1999 to 6/2000 HASBRO INDUSTRIES Accounts Payable

Coordinator

Pawtucket, RI

. Vouchered amounts SAP Software for payment checks to be processed: mailed

checks to the company or employee

(12/1999 to 3/2000) HASBRO INDUSTRIES Payment Coordinator

Pawtucket, RI

. Processsed freight bills from various shipping companies

. Checked the invoices for accuracy

. Entered information into the computer by uing SAP software for Accounts

Payable department to pay these invoices

. Did follow up work with freight companies to resolve inaccuracies on their bills

. Kept abreast of current contracts with freight companies

(11/1995 to 7/1996) FIRST DATA CORP., Providence, RI

American Expresss Financial Advisor

. Reconciled customer payroll deductions for mutual funds

. Entered data into computer system.

. Performed research and follow up in regard to fund applications with clients or

financial planners via phone or fax machine.

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