Manager Supervisor
Resume:
Trina Washington Banks, M.A.,BCPC
**** ********* ****, ***. ****
Harvey, LA 70058
Career Summary
To obtain a position that will continue to enable me to serve the community effectively and to utilize my
organizational skills, educational background, and the ability to continue to work well with the public I
serve on a daily basis.
EDUCATION
Master of Arts Degree, M.A., Mental Health Counseling
Southern University, Baton Rouge, Louisiana-1993-1995
Bachelor of Science, B.S. Psychology
Southern University, Baton Rouge Lousiana-1989-1993
Board Certified Professional Counselor, Member ID 12614
American Psychotherapy Association, Springfield, MO 65804
CERTIFICATION
Marriage and Family Therapy
Our Lady of Holy Cross College, New Orleans, LA-2001-2003
EXPERIENCE
DEPARTMENT OF CHILDREN AND FAMILY SERVICES
Child Welfare Specialist 4
March 9, 2005-Present
Assist workers with making decision to remove a child or children from the care and custody of their
parents or caretakers. Assist workers in making a decision to protect a child or children from imminent
risk or harm. Assess cases and assign to workers when a report of abuse or neglect meets agency criteria.
Hold weekly conferences with workers to determine if a case is valid or invalid for child abuse or neglect.
Lead multidisciplinary team staffings to assist workers with difficult cases. Inform new workers of
agency’s policies and procedures and unit procedures. Review all agency documentation when a worker
submits a case of abuse or neglect for closure.
OFFICE OF COMMUNITY SERVICES
Child Welfare Specialist 3
February 5, 2003-March 9, 2005
Interviewed clients and investigated sexual abuse, fatalities and out of home investigations. Completed
psychosocial assessments on families involved with abuse or neglect. Complete intake reports that meet
the criteria for abuse or neglect. Perform case maintenance activities on all cases related to abuse/neglect.
Prepared and submitted reports to the District Attorney’s Office. Provided court testimony on cases
where a child or children were at imminent risk. Provided supportive counseling and other supportive
services for clients and arranged for provisions of services from community resources based on the
client’s case plan.
OFFICE OF COMMUNITY SERVICES
Child Welfare Specialist 2/Court Worker
September 23, 2002-February 5, 2003
Conferred with Judges on neglect/abuse cases. Responded immediately to the judges request for a
conference on cases in which a delinquent child made an allegation of abuse/neglect. Interviewed the
child (victim) and the alleged perpetrators when possible. Responded to inquiries from staff for routine
information on out of home investigations policy and procedure. Conferred with the District Attorney’s
Office on all abuse and neglect cases. Obtained Instanter Orders and provided information to family
regarding the orders. Obtained Court Endorsements on neglect and abuse decrees and judgments.
Obtained vital records on children and adults who were born, have died, or been married in Louisiana.
Provided peer supervision. Attended and participated in Multi-Disciplinary Team staffing at the Parish
Office. Informed the court of changes in agency policies and procedures and likewise for the agency.
Reviewed Court Reports forms received from staff. Submitted monthly reports to the Assistant Regional
Manager and District Supervisors to advise which workers have failed to comply with rule 30, which 15
and 45 day court letters are late and received after the court dateline. Young Adult Program cases were
assigned to the case worker for monitoring. Home visits were completed at least quarterly. Follow up
with the Young Adult Program contracts were conducted. Renewed contracts with clients in the Young
Adult Program every six months. Attended all court hearings involving out of home cases. Notified the
District Supervisor of unusual court orders. Informed the District Supervisor of findings of No
Reasonable Efforts.
OFFICE OF COMMUNITY SERVICES
Child Welfare Specialist 2
November 6, 2000-September 23, 2002
Conducted investigations of allegations of abuse and or neglect of children and adults in accordance with
agency policy and state procedures. Provided supportive counseling and other supportive services for
clients and arranged for provision of services from community resources bases on the client’s case plan.
Participated in staffing case plans goal/objectives and agency staffings. Prepared cases for presentation to
Multi-Disciplinary Team for consultation. Prepared and submitted appropriate reports to the
courts/District Attorney on cases in compliance with state laws and agency policy. Prepared and
submitted necessary affidavits and testified in court proceeding. Obtained identifying information to
determine if the report during intake met the criteria for abuse or neglect cases.
OFFICE OF COMMUNITY SERVICES
Child Welfare Specialist 2/Court Worker
January 10, 2000- November 6, 2000
Conferred with Judges on neglect/abuse cases. Responded immediately to the judges request for a
conference on cases in which a delinquent child made an allegation of abuse/neglect. Interviewed the
child (victim) and the alleged perpetrators when possible. Responded to inquiries from staff for routine
information on out of home investigations policy and procedure. Conferred with the District Attorney’s
Office on all abuse and neglect cases. Obtained Instanter Orders and provided information to family
regarding the orders. Obtained Court Endorsements on neglect and abuse decrees and judgments.
Obtained vital records on children and adults who were born, have died, or been married in Louisiana.
Provided peer supervision. Attended and participated in Multi-Disciplinary Team staffing at the Parish
Office. Informed the court of changes in agency policies and procedures and likewise for the agency.
Reviewed Court Reports forms received from staff. Submitted monthly reports to the Assistant Regional
Manager and District Supervisors to advise which workers have failed to comply with rule 30, which 15
and 45 day court letters are late and received after the court dateline. Young Adult Program cases were
assigned to the case worker for monitoring. Home visits were completed at least quarterly. Follow up
with the Young Adult Program contracts were conducted. Renewed contracts with clients in the Young
Adult Program every six months. Attended all court hearings involving out of home cases. Notified the
District Supervisor of unusual court orders. Informed the District Supervisor of findings of No
Reasonable Efforts.
OFFICE OF COMMUNITY SERVICES
Child Welfare Specialist 2
May 29, 1997-January 10, 2000
Conducted investigations of allegations of abuse and or neglect of children and adults in accordance with
agency policy and state procedures. Provided supportive counseling and other supportive services for
clients and arranged for provision of services from community resources bases on the client’s case plan.
Participated in staffing case plans goal/objectives and agency staffings. Prepared cases for presentation to
the Multi-Disciplinary Team for consultation. Prepared and submitted appropriate reports to the
courts/District Attorney on cases in compliance with state laws and agency policy. Prepared and
submitted necessary affidavits and testified in court proceeding. Obtained identifying information to
determine if the report during intake met the criteria for abuse or neglect cases.
OFFICE OF COMMUNITY SERVICES
Child Welfare Specialist 1
May 29, 1996-May 29, 1997
Conducted investigations of allegations of abuse and or neglect of children and adults in accordance with
agency policy and state procedures. Provided supportive counseling and other supportive services for
clients and arranged for provision of services from community resources bases on the client’s case plan.
Participated in staffing case plans goal/objectives and agency staffings. Prepared cases for presentation to
Multi-Disciplinary Team for consultation. Prepared and submitted appropriate reports to the
courts/District Attorney on cases in compliance with state laws and agency policy. Prepared and
submitted necessary affidavits and testified in court proceeding. Obtained identifying information to
determine if the report during intake met the criteria for abuse or neglect cases.
EASTLAKE HOSPITAL/METRO BEHAVIOR HEALTH SERVICES
Psychiatric Technician
February 6, 1996-January 24, 2000
Chief responsibilities included taking and recording vital signs. Documented of any changes in client’s
behavior, appearance or work toward the client’s treatment goals. Provided the patient with proper
hygiene and ensure adherence to hygiene methods. Taught appropriate skills, importance of medication
compliance, and monitored activities of compliance. Utilized seclusion and restraints procedures for
clients whenever necessary.
PROJECT REACH NETWORK, INC.
Counselor
May 1, 1994-July 11, 1995
Chief responsibilities included intake counseling, developing an intake report and administering
individual, family and group counseling to mentally ill clients. Provided psychosocial skills training to
clients that were disabled. Developed treatment plan and monitored clients, medication compliance.
SPECIAL TRAININGS
Clinical Evaluation Program
Child Sexual Abuse
Cultural Insight
Child Fatalities
Interviewing Skills
Separation and Placements
Making the Transition to Supervisor: Effective Leadership
Professional Coaching of Supervisors I
Professional Coaching of Supervisors II
Professional Coaching of Supervisors III
Professional Coaching of Supervisors IV
Consultation and Supervision
Building Capacity of Supervisors
Documenting for Performance and Discipline for Supervisors
Performance Planning & Review for Supervisors
Common Myths that Affect Good Supervision
Controlling Absentism & Tardiness for Supervision
Developing a Motivated Work Group for Supervision
Substance Abuse Exposed Newborn
Suicide Prevention and Intervention
Play Therapy
Managing Aggressive Behavior
Crisis Counseling
Interviewing Techniques Including Motivational Interviewing
Problem Solving Techniques
Family Support Resources
Developmental Disabilities
AFFILIATIONS
LOUISIANA ASSOCIATION FOR SUPERVISOR
LOUISIANA COUNSELING ASSOCIATION
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