Sales Manager

CANDACE HOLLOWAY

****A JAMIESON AVE. SAINT LOUIS, MO 63109 314-***-**** **************@*****.***

SKILLS

Management

•

Administrative, telephone and database

•

Public relations and promotion

•

Sales and account retention

•

Health Insurance

•

Accommodation Industry

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Banking, Lending, Collections and Bookkeeping

•

10-Key

•

SOFTWARE

Microsoft Office for PC and Mac, iWork, FileMaker Pro, Citrix Meta Frame, MS Access

EXPERIENCE

Call Center Supervisor, MacHeadquarters - Maplewood, MO 08/12-present

• Established new company call center

• Wrote training curriculum and reference materials

• Hired, trained, and supervised all call center representatives

• Answered inbound calls

• Updated service/sale database

Marketing Administrative Assistant, CoventryOne Health Care - Town & Country, MO 09/08 - 10/11

Supported the Account Executive Staff and Marketing Directors

•

• Assisted brokers, prospects and members directly with the application process

• Document scrubbing, data entry and database maintenance

• Communicated with the Enrollment, Underwriting and Billing departments on behalf of the applicants

• Created member notification letters, reports and spreadsheets for tracking sales

Center Manager, Cash Zone Lending - Troy, MO 05/08 - 09/08

• Oversaw daily operations, profitability, client service, hiring, scheduling and employee development

• Audited internal documents and the collection process

• Dispersed loans, collected loan payments, balanced drawers and vault, made bank deposits and withdrawals

for the center

Customer Service Representative, Cash Zone Lending - Louisiana, MO 01/08 - 05/08

• Processed loan applications and refinancing

• Negotiated payment arrangements on delinquent loans

• Dispersed loans, collected payments and made bank deposits for the center

Event Coordinator & Regional Sales Rep., Crown Valley Winery - Clarksville, MO 05/07 - 11/07

• Coordinated and facilitated promotional events

• Collaborated with local government and other local businesses

• Promoted the winery to the region

• Established new clients and maintained established accounts

General Manager, Old Town Centre - Louisiana, MO 05/06 - 04/07

• Oversaw general operations of the retail/service facility

• Managed the Accounts Receivable and Payable

• Coordinated inventory, sales, marketing and merchandising of client’s products and services

• Promoted Old Town Centre through various means of advertising

• Served walk-in customers directly

Collections Representative, First Community Credit Union - Chesterfield, MO 07/05 - 10/06

• Represented the credit union in matters of delinquent loans, credit cards and overdrawn accounts

• Worked with members by phone to negotiate payment plans

• Created member notification letters weekly

Member Service Representative, First Community Credit Union - Creve Coeur, MO 02/05 - 07/05

• Worked directly with members and assisted them with a variety of financial service needs

• Performed bank teller duties

Sales Associate, Border’s Books and Music - Creve Coeur, MO

07/00 - 04/06

• Retail sales

• Researched on the client’s behalf, placed orders and shipped products

• Merchandised product and managed inventory

Manager/Owner, Louisiana Dreams Bed & Breakfast - Louisiana, MO 02/01 - 04/04

• Booked reservations and accommodated guests throughout their stay

• Oversaw household maintenance, staffing and organized events

• Bookkeeping

EDUCATION

Ladue Horton Watkins H.S. - Ladue, MO

Diploma

Meramec Community College - Kirkwood, MO

General Studies transfer

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