Customer Service Human Resources
Resume:
**** ***** *** ( Bronx, New York *****
************@*****.***
Renice N. Taylor
EXPERIENCE:
September 2009 - June 2010
September 2000 - June 2004
Board of Education - New York, NY
Middle School Math Teacher
o Instructed 7thgrade students in the process of the various
mathematical systems
o Used cooperative learning strategies
o Set the learning objective for a specific unit of instruction
o Prepared class and homework lessons for students to follow
o Kept track of individual math progression and prepared student reports
for parents information
o Motivated students to enjoy their math more by engaging them in
challenging games
o Assessed students' progress daily
o Utilized Microsoft Excel spreadsheet to record grades
August 2004 -February 2009
TD Bank - Bronx, NY
Assistant Branch Manager
o Advanced from part-time teller to full-time teller to assistant head
teller within six months
o Managed branch currency levels and prepare/reconcile cash shipments
o Provided effective guidance and supervision to staff of 15 in
improving customer service and operational skills
o Handled complex customer service inquiries
o Handled multiple tasks in a fast-paced ever changing environment
o Prepared month-end reports, ensuring accuracy
o Provided on the job training to the teller and platform staff
o Approved time cards
June 1999 - September 2000
The Bank of New York - Mount Vernon, NY
Bank Teller
o Handled customer transactions of deposits and loan payments
o Maintained and balanced cash drawer daily
o Responded to customer inquiries regarding account balances
o Maintained contact with customers to monitor satisfaction levels and
resolve problems in a timely manner
o Filed deposits and withdrawal slips
o Faxed and mailed account information to main branches
EDUCATION:
University of Phoenix - Phoenix, Arizona
BS in Business Management, specializing in Human Resources - June 2013
College of New Rochelle - New Rochelle, NY
BS in Mathematics - August 2000
SKILLS:
Skilled in windows environments and Internet browsers, Microsoft Word,
Excel, Outlook, Lotus Notes, WordPerfect for windows, and Internet
research, Intermediate Knowledge of PowerPoint, Typing speed of 60wpm.
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