Customer Service Manager

Breione Encalade

**** ****** ***** ***. **** Shreveport, La 71115 318-***-****

**************@*****.***

**/*/****

HR manager:

Pursuant to your company’s advertised customer service representative, I am forwarding my resume for

your review and consideration. I have worked in a variety of professional settings where my experience

has taught me how to ensure quality client services with respect to maintaining integrity as a high priority

and standard. As a dedicated employee, I bring proven accomplishments, the strong ability to work

independently or as a part of a team, and the competency to work efficiently under stressful situations in

accordance internal procedures.

As shown in my enclosed resume, I have experience in customer service as well as merchandising. I am

proficient in sales technology as well as many computer software applications and processing equipment.

I have a proven record of dependability, accuracy, and organization.

Thank you for consideration. I look forward to hearing from you.

Sincerely

Breione Encalade

Enclosure: Resume

B. Encalade

Breione Encalade

9050 Youree Drive Apt. 1405

Shreveport, Louisiana 71115

Phone: 318-***-****

E-mail: ***************@*****.***

Objectives

To obtain a position with a stable company offering the opportunity for personal and professional

g rowth.

Education

Louisiana State University of Shreveport Louisiana (102 University Circle Shreveport, La 71115)

Senior

Major Chemistry

Degree Anticipated Spring 14

GPA 3.0

University of Louisiana Lafayette (104 University Circle, Lafayette LA 70504)

J unior

Major chemistry/pre-pharmacy

Degree Anticipated Spring 2014

Captain Shreve High School (6115 East Kings H ighway Shreveport, Louisiana )

2010 Graduate

B usiness Computer Application (2 semesters)

I ntro to Business Computer Application (2 semesters)

Honor student (2 years)

3.6 GPA

Experience

Pharmacy Service Assistant (July 2013- current)

Wal-Mart Supercenter (1645 East Bert Kouns )

Cash handling

Operating TASCO

Clerical Support

Following HIPAA guidelines

Customer Service

Directing customer RX concerns

Cashier/ Sales Associate (October 2012- current)

Charming Charlie (6535 Youree Dr. #301)

Cash handling

Page 2-318-***-****

Resume: [Type the author name]

POS

Stocking

customer service experience

Directing f loor set

Secretary Aide for UL Lafayette College of Nursing ( January 2011-May 2012)

U niversity of Louisiana at Lafayette Department College of Nursing

Processing incoming and outgoing mail

Filing of documents

Data entry

Creating numerous datasheets

Editing and revising documents

Technical Support Engineer (April 2012-September 2012)

Windstream (5800 East Bert Kouns)

Troubleshooting connection problems

Promoting new products

Tracking

Scheduling

Data entry

Cashier (April 2009 – September 2011)

McDonalds Tinseltown (1614 East Bert Kouns )

Assisted with food preparation

Cash handling

Provided prompt service while taking orders, and cashing out orders

Quality client service

Trained new employees

Skills

Computer literacy

POS trained

Data entry skills

L ab experience

P leasant personality

Customer service skills

Cash handling experience

Activities

Red cross volunteer

B lack Studies Association member

B iology Club

ACS/Chemistry Club

Page 3 b **************@*****.***

B. Encalade

Psychology Club Member

References

Page 4-318-***-****

Resume: [Type the author name]

Robert Griggs

Current Employer: KCS Railroads

Relationship: Former manager

Telephone: 318-***-****

Angela Thedford

Current Employer: Store Manager of Charming Charlie

Relationship: Manager

Telephone: 318-***-****

Dawn Burns

Current Employer: Former Store Manager of Charming Charlie

Relationship: Former Manager

Telephone: 318-***-****

Lashondria Hart

Current Employer: Windstream

Relationship: former co-worker

Telephone: 318-***-****

Page 5 b **************@*****.***

Contact this candidate