Customer Service Sales

Trayon Lewis

Houston, Texas 281-***-****

**********@*****.***

A talented Business Professional with extensive billing and customer service experience

S UMMAR Y O F QUA LI FI CATION S

• Demonstrates ability to proactively work independently, to produce and lead exceptional

performance within a team environment and to creatively resolve problems and capitalize on

opportunities

• Skilled in the production and presentation of consolidated financial statements and in the

preparation of payroll, and sales

• Proven ability to lead effective sales teams

• Familiar with all aspects of business management

• History of increasing sales and profitability

• Adept at planning, promotions, and forecasting

• Excellent qualifications in financial, managerial and cost accounting and analysis with a

history of continuous improvement in cross-functional areas for both increased revenue and

decreased expense.

• Exceptional ability to type 50+ wpm.

• Excellent oral and written communications skills and Great telephone skills.

• Strong computer experience with a working knowledge of MS/Word, MS/Excel, Outlook, SAP

• Quick books, Switchboard, Power Point, MS/Access, Great Plains Accounting, GAAP

• Immense ability to handle financial transactions.

• Outstanding training, leadership and communication skills

Profe s sion al E x p erien c e

X erox C orporation

Fleet Services Billing Coordinator 2008- 2013

Houston, Tx

• Ensure accuracy of billing, invoicing and reporting, payroll and bookkeeping

Interface on the phone and via email with customers, Xerox Services, Xerox Sales, and

Xerox Capital

• Services employees in resolving billing and invoicing issues

Provide support and guidance to other Xerox employees to achieve external customer

satisfaction

• Participate with Fleet Administrative Services in the generation of revenue and commitment

to customer satisfaction

• Ensure no financial or documentation errors are generated, reconciling accounts

A & A Marketing

Call Center Manager 2006-2008

Ruston, La

• Managed highly successful Marketing company 30-50 employees

• Conducted daily activities including customer service, monitoring and evaluating job

performance and negotiating agreements with various insurance companies

• Hired and trained employees, prepare weekly schedules, monitor and evaluate performance

• Develop and implement new sales and marketing strategies to increase business and

marketing share.

• Responsible for all bookkeeping and payroll

• Kept track of received data and source documents

• Provided routine office support such as making copies, faxing, and answering phones, for

mailing, and delivering and picking up correspondence

Work in Te x a s

Admini str ation A s si st ant 2004- 2006

Hou ston, T x

• Assume receptionist duties, greet public and refer them to appropriate staff members,

answer phone,route calls, and take messages.

• Assist staff with administrative duties as requested. Cooperate in the maintenance and/or

modification of agency data collection system.

• Oversee database management for quality assurance. Provide training to staff on database

encoding.

• Maintain accurate daily accounting of fees, donations and other revenue.

• Assist with completion of necessary statistical reports as requested.

• Compile statistical information for Executive Director as requested.

• Distribute incoming mail and prepare outgoing mail including bulk mail.

• Type and word process documents as needed.

• Order office supplies and monitor inventory.

• Update and maintain mailing lists. Maintain appropriate interpersonal relationships with

employees, peers, and consumers.

• Facilitate special event registration and execution.

• Assist with various program operations as requested as responsibilities permit.

• Other duties as assigned..

E du c ation

Texas Southern University

Houston,Tx

Bachlors of Science in Accounting

Contact this candidate