Customer Service Sales
Resume:
C:702-***-*****
Rashannbradley.gmail.com
RaShann Bradley
Objective To obtain a challenging position that provides
opportunities for advancement in the Customer Service
Industry.
Experience
Oct. 19, 2009 - Mar. 19, 2013 Supervisor (Customer
Advocate Relation Dept.)
Expedia
Supervising
Providing 100% customer service to all aspects of the
expedia
Contacting and changing flights on a global scale on
all airlines for guest. Confirming changes, flight
delays, and booking flights for guest that have
airline credit.
Contacting and booking hotels for guest. Also,
dealing with upset guest that have had a bad
experience with a hotel.
Taking credit card payments for hotels, car rentals,
flights and cruise bookings.
Trouble shooting problems that guest have had or
having with all aspects of expedia.
Assisting other agents with traveling issues that
there guest are having.
Applying refunds to guest credit cards.
2008-2009 Self Employed
Starlite Bar and Lounge
Managing and marketing
Making sure advertisement was correct and paid for.
Managing a street team to get flyer out to promote
the lounge.
Ordering and managing invatory for business.
Corresponding with vendors for orders.
Managing a crew of 12 or more.
Booking entertainment, car shows, and family outings.
2007-2008 What's On
Magazine Las Vegas, NV
Distributor
Promoting and distributing magazines to hotels and
other businesses
Assisting Manager with invoices
Speaking directly with Printing companies in
reference to invoices
Interacted with Clients and Hotel Guests
2007-2007 Hilton Grand Vacations
Club Las Vegas, NV
Sales Professional (Inside Sales)
Selling mini vacation packages for multiple property
locations
Maintain individual sales and marketing goals for
performance measurement.
Maintaining a positive and motivated attitude over
the phone and at work
2007-2007
Midas Las
Vegas, NV
Assistant Manager
Assisting shop manager
Promoting Midas name, services, and analyzing vehicle
service needs
Ensuring quality services are performed on the
vehicles in a timely manner.
Ensuring that shop maintains a high professional
image
2006-2007 Bamboo Spa and
Salon Casper, WY
Certified Massage Therapist
Performing wellness and treatment massage
Provided massages for relaxation, sport injuries,
treating misaligned vertebrae and other treatments.
2006-2007 Grey Wolf Drilling
Company Casper, WY
Chain Hand
Operating and maintaining the oil/natural gas
drilling rig
Update system hourly on progress, mud weight and
viscosity, and per minute use of water in ratio of
chemicals used in mud.
Trained new employees.
2005-2006 Delta
Airlines Miami, FL
Customer Service Supervisor
Supervised 15-20 employees in a call center
Provided feedback and training to employees about
service calls and sales techniques
Provided leadership and 100 % guest satisfaction
2003-2005 Royal Caribbean
Cruises, Ltd Miami, FL
Customer Service/Reservations Supervisor
Supervised 15-20 employees in a Call Center
Provided teamwork and leadership
Handling risk management, lost and found, and
resolution calls
1997-1998 Broward County School
District Miami,FL
Bus Driver
Operating a school bus on a regular schedule or on
special events
Informing children about safety practices
Maintaining orderly conduct of children on the bus
Maintaining records of mileage, routes, times and
incidents
Education 2004-2005 Miami Dade
College Miami, FL
Some College Coursework completed
Major: Physical Therapy
2001-2001 National School of
Technology Miami, FL
(AA)Associates of Arts in Massage Therapy
Certification and hours completed for Massage Therapy
Accreditations and Massage Therapy, Forklift, and Respirator
Certifications Certification
CPR, FIRST AID, OSHA,
CDL Class B (with "P" Endorsement)
Skills Served in Military * Self motivated * Very reliable
and dependable * Very detailed oriented * Work well
References with others * Great Verbal and Communication skills *
Team leader * Customer Service and Sales experience *
Ability to work overtime, if needed.
Available upon request.
Contact this candidate