Customer Service Data Entry

EDUCATION AND TRAINING

Alabama State University, Montgomery, AL

BS Degree in Business Education

Business Internship at the AL State Capitol

TECHNICAL SKILLS

. Excellent Computer, Typing and Data Entry Skills.

. Outstanding Customer Service / Call Center Experience with proven

results.

. Administrative Assistant, Accounts Payable and Accounting Clerk

Skills.

. Meeting Deadlines with High Attention to Detail, Production and

Accuracy.

. Strong Organization and Management Skills. Quality Assurance. Multi-

task.

. Proficient in Microsoft Office Suite, Access, QuickBooks, Excel,

Outlook, Word and Power point.

. Solomon, Novell, Smart Flow, AS400 Oracle 11.1 - PeopleSoft.

SharePoint.

. Data Entry = 12000 Keystrokes per Hour (equiv. 70 wpm) w/ a High

accuracy and Production rate.

. Additional Software used = Peachtree. Paradox Database. Great Plains.

V Lookup.

. Documentation and Scanned Records for interdepartmental use.

. Reviewed and updated client correspondence files and database.

. Mailroom: sorting, inventory control, recordkeeping. Creating

Spreadsheets.

. Mortgage Processor. Detailed Oriented. Verification and Proofreader.

PROFESSIONAL EXPERIENCE

Accountemps, Boca Raton, FL

1/2011 - 3/2013

Accounts Payable/Receivable Clerk

. Entering client information in Excel and setting up the Database

Manager.

. Receives and reviews invoices from vendors.

. Matching documents, reconciling batch reports and codes.

. Cash application functions; applying receipts to invoices and creating

manual debit/credit memos.

. Assembles voucher packages for approval.

. Weekly disbursements of payroll and vendor checks.

. Scanning documents. General Office. Data Entry

. Customer Service. General Office and Accounts Payable Clerk.

. Assist Financial Representatives with day- to-day documents %

contracts

. Processed / Entered Investments and variable annuity policies.

. Answered up to 20 incoming calls daily.

. Created file folders and spreadsheets for clients.

. Researching and proofreading documents and applications.

GDKN Corp, Boca Raton, FL

6/2009 - 4/2010

Bank Clerk Specialist

. Processed and Entered data from PeopleSoft to Oracle Manager.

. Researched and balanced daily bank deposit statements for the stores.

. Run reports (Excel Spreadsheets) daily for variance analysis and

Reconciliations.

. Customer Service. Data Entry w/ high Accuracy and Production rating.

Source Solutions, Inc., Boca Raton, FL

1/2008 - 3/2009

Business License Specialist

. Maintained and submitted Business Licenses Permits for Clients daily.

. Setup New Store Accounts Files in Excel.

. Greeted up to 15 clients per day, cultivating rapport and excellent

communication with each call.

. Data Entry. Internet Research.

Assurant, Inc. Atlanta, GA

6/2007 -1/2008

Insurance Verification Specialist

. Verified customer's Mortgage insurance. Downloading information in

the database.

. Responded to high volumes of telephone inquiries with friendliness and

professionalism.

. Excellent problem solving, follow-up and organizational skills.

. Customer Service - Call Center Experience w/high Accuracy, Data Entry

and Production results.

Eclipsys Corporation, Boca Raton, FL

1/2005 - 5/2007

Implementation Support Analyst

. Implemented the billing conversion from Solomon to Oracle Software.

. Transferred legal documents from excel to appropriately link billing

events to Contracts.

. Entered legacy contracts and created billing schedules thru Oracle

Service Manager.

. Data Entry.

Internetworking Publishing Company, Boca Raton, FL

1/2003 -12/2004

Inventory Control Specialist

. Set up new customer accounts, updated and validated received

information from the hotels.

. Trained clients to use our software equipment to maintain smooth and

productive communication.

. Assisting Customers daily in proper billing, cancellations and quality

support assurance in hotel reservations.

Liberty Medical Supply Co. Port St. Lucie, FL

1/2002 - 12/2003

Insurance Verification Specialist

. Verified, updated and processed Clients Premium/Supplemental Insurance

information.

. Assisted Customers with great rapport and excellent communication.

. Provided support to my colleagues and management.

. Data Entry.

Blue Green Corporation, Boca Raton, FL

1/1996 - 4/2000

Accounts Payable Clerk

. Prepared and Entered invoice data vouchers for payments.

. Verified vendor invoices for Accuracy and Proper Billing.

. Set - Up Batches for processing and payments in Excel Spreadsheets.

. Assisted the Accounting and Billing department.

. Various duties; filing, faxing, copying, customer inquiries, and

training new employees.

Contact this candidate