Customer Service Sales

ANNA KAMAU

Toronto, ON M*V *B* . 416-***-**** . ********@*****.***

OBJECTIVES:

Seeking to obtain a position that will allow me to use my Hospitality

educational background to increase revenue for the company.

SKILLS

. Fluent in English & Swahili.

. Working knowledge of Sign Language & Spanish

. Excellent communication and interpersonal skills

. Ability to work under pressure and to meet tight deadlines

QUALIFICATIONS

. Emergency First Aid/Heart-saver CPR Certified.

. WHMIS for Hospitality Industry Certified

. Smart Serve Certified

. Member of the Canadian Association of Food-service Professionals

EDUCATION

1

2 Hospitality Operations Management Degree 2012 -

present

George Brown College

3 American Sign Language & Deaf Studies Certificate

2011 - 2012

George Brown College

4 Hospitality, Tourism & Leisure Diploma

2009 - 2010

5 George Brown College

PROFESSIONAL EXPERIENCE

Epic Cruises - River Gambler

Junior Sous Chef April - Present

My responsibilities as a junior sous chef include:

Monitoring the performance of the kitchen staff and dealing with any

shortfalls immediately.

Ensuring that all areas are clean and tidy after service in the galley

area

Working with catering companies to make sure that all their requests

are taken care of before arrival.

Preparing and handing out of meals to the maximum passengers

'satisfaction and ensuring a smooth galley operation.

Actively help with the preparation and distribution of all meals

Insight Productions April - May 2012

Staging Intern

Was a Stand-In for Meesha Brueggergosman on Canada's Got Talent

Season 1.

My position involved being on set for 4-6 hours during the studio

rehearsals and standing-in for a judge during the run-through of the show

by watching the contestants performance.

Insight Productions August -

September 2010

Craft Assistant

Worked as an assistant in the craft department on Top Chef Canada

Season 1.

Some of my daily duties included making snacks and breakfast for 30-

50 cast and crew

members. I also assisted in some administrative duties such as

answering phone calls.

Bond Place Hotel - Sales & Catering March - April

2010

Sales & Catering Assistant - Student Intern

Worked as an assistant in the Sales and Catering department at the

Bond Place Hotel. My responsibilities included;

Entering guest data and upkeep of the hotels databases over the previous

years.

Entering 15- 20 reservations into the Maestro reservation system per day.

Booking medium-large tour groups as well as some smaller meetings and

conferences.

Sorting mail and deliveries for several departments.

Chefs House Restaurant Toronto

May - August 2009

Server

Provided excellent customer service to ensure a pleasant dining experience.

Skills in serving food and beverages to guests and patrons.

Got experience using a Point of Sales system.

Gained experience as a Hostess, Bartender and Server.

VOLUNTEER EXPERIENCE

CIBC Run for the Cure (Breast Cancer) 2010

Worked at a water station that served over 1500 participants

Assisted participants find their way to the starting point.

Fire Engine Inc 2009

Helped tear down tables for a function with over 250 guests

Niagara Falls International Marathon

2007 - 2008

In charge of a water station for 350 runners

Provided water and energy drinks to the participants.

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