Project Manager Management

MSc. PM / PMP / ITIL F v*

****, ** ******, *** ***, Edmonton, AB, Canada

E-mail: *****.******@*****.*** / Phone: 780-***-****

Objective

Seeking a position as a Project manager / Project control /service delivery

manager / Sr Business analyst/ with emphasis on IT service management, IT

project management and control, IT change/risk management, process

management, auditing and IT val.

Highlights

Areas of expertise include:

. Strategy and corporate planning

. ERP & ECM systems implementation

. Structured project management and control

. IT service delivery (SC, SLM)

. Business process definition & workflow

. Quality management system API, ISO

. Team and resource management

. Contract management & legal

Achievements

As a General Manager, senior consultant and Service delivery manager (SDM):

. Developed and implemented the BOT methodology "Business Operational

Transformation" to manage corporate change plan empowered by IT

service management (ITSM).

. Audited and diagnosed Strategic IT systems for companies.

. Implemented the BSC "balanced score card" and developed dashboards for

several companies.

. Worked in different QMS driving the implementation process as a member

of the steering committee.

. Participated in the development of MD&A and several reports from

performance to revenue cycle.

. Developed several ERP risk plans, assessment questionnaires, guidance

and training for auditors.

. Reviewed chart of accounts with finance department and developed

financial reporting IS, BS, CF, PL.

. worked in the reengineering of business processes "BPM":

o Reviewed the R&D process bringing a hybrid concept (Project

+ Production) for more efficiency.

o Developed Warehouse management system with item description

policy, substitution system, traceability and reservation

process to avoid production downtime and guaranty supply.

o Revised contract management process and improved vendor

delivery lead time.

o Reduced purchase order cycles and provided higher accuracy

saving thousands dollars.

Program manager /Project manager and Professional trainer:

. Sited up project management office and developed all the documentation

required to manage projects.

. Managed complex and integrated projects maintaining and meeting

stakeholder expectations.

. Developed and implemented project control documentations (project

variances, trends/analysis of expenditures, and completion reports).

. Achieved diverse projects in different environments and different

wages:

Kind Project Goal Duration Team Budget $

content Highway Reorganized the blueprints 3 Months 30 420K

management management archive structure for all the

Moroccan highways

content Harbor Implemented a documentation 6 months 8 300K

management management center with all the workflow.

content Telecom Created customized invoice system 3 months 8 250K

management for more than 8 million

customers, promotion letters

ERP Banking Added an extension to the ERP 6 Months 4 250K

banking to sell new insurance

products.

ERP ERP systems Implemented several ERP solutions Variable Divers Variable

(Nav, Iscala/Epicor

As an ERP business analyst/IT Manager

. Implemented several ERP solutions in diverse industries: Oil,

Mechanics, aeronautics, Fashion, Distribution

. Implemented different MRP and distribution systems helping to increase

the productivity, reducing time.

. Provided training in different ERPs (Navision, Iscala, JD Edwards) for

diverse companies.

Professional Experience

Regent Energy group: ERP Sr. Business analyst.

Nisku, Alberta

October 2011 - 04-2013

Responsibilities: Sr. Business analyst and functional consultant

implementing MS NAV 2009 & SharePoint.

Achievement

. Suggested the BOT (Business Operational Transformation) methodology as

a transformation plan, gain the buying from the CEO and support the

implementation plan with VPs as a corporate change plan.

. Defined the project scope, encryption activities, resources required,

schedule, QA/QC and risk plans, executed and monitored the service

catalogue implementation (Companywide).

. Revised departmental Analysis baselines (Processes/Services), defined

indicators with BU managers.

. Presented proposals for process/Service improvement to create higher

efficiency while reducing risks and impacts as implementing the

transition plans.

. Developed project management documentations with tools for the

Operations/Engineering department.

. Reviewed and refined the SCM processes with department's heads

(warehouse, yard management system and the inventory management

system) and developed new item description policy.

. Linked EPDM, SharePoint with the ERP Nav and mapped the new item

convention to all BOMs at PDM.

. Trained and coached the key users in the new processes and the

respective modules in Navision.

Unified consulting,

Casablanca, Morocco

General Manager/Senior Consultant. 21 months -June 2009 - July 2011

Responsibilities: Managed projects and operations with the goal to

increase profit and service quality.

Achievement

. Managed and audited complex projects (Bank, CM, IT transformation,

ISO) meeting expectations.

. Developed and implemented policies and procedures to manage project

control, risks and closure.

. Designed and implemented with teams various IT infrastructure projects

with SLM for companies.

. Designed SCM processes (Procurement, Inventory, and Production),

reduce cost and increase profit.

. Helped implementing different ISO certifications as well as

reengineering business processes "BPM".

. Developed automatic financial reporting IS, BS, CF, PL, AR, and AP to

manage all financials needs.

. Approved budget for capital projects and managed cash flow, Worked

closely with Account Executives and customers regarding invoice

issues, dispute resolution, contract changes, etc.

. Managed day to day activities and ensure all operations run smoothly

and efficiently as planned.

Company: TRIADE Group, Casablanca,

Morocco

Service Delivery Manager/Project manager: 18 months - January 2008 - May

2009

Responsibilities: Service delivery manager, BSC implementation

coordinator and ERP implementation PM.

Achievement

. Developed the BOT Business Operational Transformation methodology

individually, defined the new business strategy with the steering

board and manager the change project as project manager.

. Revised departmental Analysis baselines (Processes/Services), defined

indicators with BU managers.

. Managed risks, guaranteed quality assurance, monitoring progress and

implementing cost control.

. Automated processes by implementing the ERP system, the HRIS Nova

Payroll and infrastructure.

. Implemented BMC remedy as a help desk solution to support end users

and monitor service quality.

USS Epicor-Scala SCM, WMS, Manufacturing modules implementation

Rabat, Morocco

ERP Business analyst/Project manager: 24 months - January 2006 - Dec 2007

Responsibilities: Business analyst and functional consultant implementing

Iscala V2.2 and V2.3 ERP.

Achievement

. Executed project plan, monitored implementation and managed changes

following the ERP methodology.

. Revised process Analysis baselines and suggested new process to meet

ERP requirement.

. Executed and managed SCM, WMS and manufacturing implementations

ensuring they are completed in time, within budget and performed as

planned and goals are being met

. Managed all the cost control and pre and post implementation audits.

ERP implementation achieved

Company Field Budget en $ Duration Status

PETROMIN Morocco Oil industry 400 000 12 months Achieved

Manafid al houboub Food industry 220 000 6 months

Achieved

SAVOLA Morocco Food industry 160 000 7 months Achieved

OGallery Mall 380 000 10 months achieved

A2I consulting

Casablanca Morocco

Technical Sales/Business analyst: 20 months - Apr 2004 - Dec 2005.

Responsibilities: Sales/Business analyst implementing the manufacturing

software HELIOS GPAO.

Achievement

. Made demonstrations, prepared quotations for customers and managed

accounts.

. Managed claims, issues, and conflicts, maintained contracts and

managed all changes related.

. Revised departmental Analysis baselines (Processes), and suggested new

processes.

. Implemented the solution for several customers and guarantee the

customer satisfaction.

Dell computer

Technical Support Specialist- Level 2: 12 months - Apr 2003 - Mar 2004.

. Find solutions for difficult problems as is escalated

. Making advanced troubleshooting with different tools: DellServ, ...

. Identified and solved complex technical issues.

. Called costumers to follow up with complex technical issues.

. Fixed DELL laptops, Inspiron, Vostro and Latitude.

. Provided training for technical support specialist Level 1

RONY'S Shoes Manufacturing Casablanca morocco

IT Manager: 39 months - Jan 2000 - Mar 2003

Responsibilities: IT manager responsible for the implementation of

manufacturing software ALPHA GPAO.

Achievement

. Implemented the warehouse management (Warehouse + Inventory +

Purchasing) module.

. Implemented planning module "launch scheduling production order".

. Monitored the network, managed active directory and developed the

website.

JGR Manufacturing Rabat morocco

IT Manager: 15 months - Oct. 1998 - Dec. 1999

Responsibilities: IT manager responsible for the implementation of

manufacturing software ALPHA GPAO.

Achievement

. Implemented the warehouse management (Warehouse + Inventory +

Purchasing) module.

. Implemented planning module "launch scheduling production order".

. Monitored the network, managed active directory and developed the

website.

Ancillary skills

Project management: PMBOK, PRINCE2, CISA, CGEIT, structured project

methodologies...

Project solutions: MS project server, MS project.

Management methods: SWOT analysis, ISHIKAWA diagram, Lean management,

GAP analysis...

ERP solutions: MS Dynamics Nav; Iscala Epicor; Jd Edwards

Oracle.

ITSM Solutions: BMC Remedy, DellServ, Microsoft CRM

Customer service: Maslow Pyramid, CONSAS approach, NLP

Softwares: Ms Project, Visio, Office suite, Outlook, Adobe Captivate,

SQL Server, Widows Server, Win OS, MS Exchange,

AutoCAD.

Education & Certification

Education

. Master degree in IT project Management systems

Certification

. Project Management Professional certified

. ITIL foundation V3 certified

. CGEIT planned for of 2014

Volunteer

Fire fighter volunteer (1998 - 2001)

PMI North Alberta chapter's Active volunteer.

. Helped coordinate career day event by applying PMI standards.

. Member of the planning board helping for the preparation of the

30th PMI gala anniversary event.

References upon request

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