Customer Service Management
Resume:
Theresa Alcay
Waukegan, Illinois 60085
847-***-**** ~ ******@***.***
PROFESSIONAL SUMMARY
Caring and hardworking with strong communication, customer service, and
office support skills. Detail-oriented and productive with an outgoing
personality and the ability to present value add-ons while staying on task
to reach company goals and expectations. Proficient with Microsoft Office
Suite and Macintosh and fluent in Spanish.
Education
Loyola University of Chicago, Chicago, IL ~ Bachelor of Arts, Communication
- May 2012
College of Lake County, Grayslake, IL~ Associates of Arts, Communication
-May 2009
WORK EXPERIENCE
September 2012 - January 2013
Aon Hewitt, Lincolnshire, IL
Customer Service Associate
o Answered incoming calls from participants, scheduled, canceled
appointments; answered general questions about healthcare insurance,
Medicare and flexible spending accounts.
o Created and maintained research tickets to fix on-going problems with an
account.
o Created and closed accounts when necessary.
June 2012 - September 2012
Interbank Mortgage, Lincolnshire, IL
Pre-Purchase Reviewer
o Reviewed loan files to verify correct documents are in order, all
pertinent information is correct and verify file completeness.
o Contacted co-workers, loan officers and customers to obtain outstanding
documents and complete files.
o Reported file conditions to management, and coordinated completed files
for closing.
October 2008 - June 2012
Early Childhood Center, Lindenhurst, Illinois
Team Preschool Teacher
o Instructed pre-school children (ages 4-5) in activities designed to
promote social, intellectual and cognitive learning
o Developed and implemented a math program to enhance children's
mathematical skills
o Assessed children at the beginning/end of the school year by
administering a skills-improvement-based test
o Worked as part of a team to plan the pre-school curriculum
o Coordinated assessment appointments, holiday parties, graduation, and
parent/teacher conferences
o Provided leadership when the primary pre-school teacher was absent
April 2003 - October 2008
Jewel Food Stores, Waukegan, Illinois
Cashier/Customer Service
o Provided top-notch customer service to all patrons in the store, and
developed repeat business through relationship building.
o Cross-sold specialty items to customers at the check-out station, asked
for value add-ons.
o Resolved issues that arose and adapted quickly to change in a fast-paced
environment.
o Trained new customer-service and cashier associates
o Assisted management with special projects
VOLUNTEER/COMMUNITY SERVICE
Gift of Giving Charity ~ Lindenhurst, Illinois
o Participated in making care-packages for the less fortunate.
o Put together Easter baskets for children in foster care.
o Assembled Haiti love packs to be sent to earthquake victims.
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