Theresa Alcay

**** ******** *****

Waukegan, Illinois 60085

847-***-**** ~ ab9pxf@r.postjobfree.com

PROFESSIONAL SUMMARY

Caring and hardworking with strong communication, customer service, and

office support skills. Detail-oriented and productive with an outgoing

personality and the ability to present value add-ons while staying on task

to reach company goals and expectations. Proficient with Microsoft Office

Suite and Macintosh and fluent in Spanish.

Education

Loyola University of Chicago, Chicago, IL ~ Bachelor of Arts, Communication

- May 2012

College of Lake County, Grayslake, IL~ Associates of Arts, Communication

-May 2009

WORK EXPERIENCE

September 2012 - January 2013

Aon Hewitt, Lincolnshire, IL

Customer Service Associate

o Answered incoming calls from participants, scheduled, canceled

appointments; answered general questions about healthcare insurance,

Medicare and flexible spending accounts.

o Created and maintained research tickets to fix on-going problems with an

account.

o Created and closed accounts when necessary.

June 2012 - September 2012

Interbank Mortgage, Lincolnshire, IL

Pre-Purchase Reviewer

o Reviewed loan files to verify correct documents are in order, all

pertinent information is correct and verify file completeness.

o Contacted co-workers, loan officers and customers to obtain outstanding

documents and complete files.

o Reported file conditions to management, and coordinated completed files

for closing.

October 2008 - June 2012

Early Childhood Center, Lindenhurst, Illinois

Team Preschool Teacher

o Instructed pre-school children (ages 4-5) in activities designed to

promote social, intellectual and cognitive learning

o Developed and implemented a math program to enhance children's

mathematical skills

o Assessed children at the beginning/end of the school year by

administering a skills-improvement-based test

o Worked as part of a team to plan the pre-school curriculum

o Coordinated assessment appointments, holiday parties, graduation, and

parent/teacher conferences

o Provided leadership when the primary pre-school teacher was absent

April 2003 - October 2008

Jewel Food Stores, Waukegan, Illinois

Cashier/Customer Service

o Provided top-notch customer service to all patrons in the store, and

developed repeat business through relationship building.

o Cross-sold specialty items to customers at the check-out station, asked

for value add-ons.

o Resolved issues that arose and adapted quickly to change in a fast-paced

environment.

o Trained new customer-service and cashier associates

o Assisted management with special projects

VOLUNTEER/COMMUNITY SERVICE

Gift of Giving Charity ~ Lindenhurst, Illinois

o Participated in making care-packages for the less fortunate.

o Put together Easter baskets for children in foster care.

o Assembled Haiti love packs to be sent to earthquake victims.

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