Quality Customer Service
Resume:
Gregory Lynn Blessing
Gate City, Virginia 24251
Home: 276-***-**** Cell: 423-***-****
E-mail: *******************@***********.***
Professional Profile
Results-oriented professional with a passion for quality, operations and continuous improvement
in a fast paced manufacturing environment. Willing to share knowledge and expertise by
coaching and mentoring others. Strategic thinker focused on problem solving, root cause
analysis, and sustainable corrective actions. Natural communicator with a desire to build
consensus through the creation of cross functional teams.
Core Competencies
TS16949 PFMEAs/Control Plans Multi-Variable Testing
Toyota Production System Quality Auditing Supplier Quality
Problem Solving Customer Service Scrap Reduction
Teambuilding Training Lean/CI
Experience
September 2012 to Present
Quality Manager, Exide Technologies (Bristol, Tennessee)
• Ensure customer satisfaction by providing perfect product quality while meeting safety,
delivery, and cost expectations. Ensure established quality standards will meet and
exceed written and published specifications in relation to battery performance and
appearance. Provide a plant wide quality assurance program that meets or exceeds quality
system certification requirements. Function as a key member of the Plant Senior
Management Team in developing both strategic and tactical plans for the facility.
Accomplishments:
• Oversaw quality department during successful ramp-down of manufacturing plant and
distribution center with no disruption to product quality or on-time shipments.
• Successfully managed quality department during start-up of new manufacturing plant
with new product.
• Led problem solving activity for standardization and automation of vent cap installation
as part of warranty improvement activities with Nissan.
April 1998 to August 2012
Senior Quality Engineer, Exide Technologies (Bristol, Tennessee)
• Responsible for ensuring continued plant adherence to quality plan. Provide technical
support to all plant personnel as required while maintaining incoming, in-process, and
outgoing quality. Interpret quality standards, conduct capability studies, troubleshoot
quality problems, and provide prompt corrective action to rectify quality issues.
• World Wide Operations Council, Value Analysis Value Engineering team member
Accomplishments
• Identified root cause and implemented corrective actions to eliminate number one defect
(High specific Gravity) at formation process in March 2012 resulting in a decrease of
90% from January 2012 to April 2012.
• Used warranty analysis data to determine and eliminate TTP weld failures due to active
material inclusion in September 2011.
• Worked directly with Toyota SCE for problem resolution and determination and
implementation of effective corrective actions resulting in reduced assembly plant PPM.
FY09 = 257ppm, FY10 = 16ppm. Awarded certificate for quality performance for CY
2010 ending at 14ppm.
• Worked in conjunction with finishing line associates, engineering and purchasing and
resolved missing bar code label issues on BMW batteries (the only BMW complaint
received in FY10).
• Participated in problem solving activities resulting on reduction in Toyota mfg related
warranty from 21% to 3% in CY 2009.
• Began coaching others within the Bristol team on Toyota problem solving method
• Completed problem solving activity for “stuck plates” resulting in elimination of stuck
plate rejects due to paste on top frame.
• Led problem solving activity on group 35 high potential leak test rejects resulting in a
reduction of unit scrap from $1.02 per earned hour to $0.78.
• Led problem solving activity to address paste adhesion issues encountered during
November 2009 identifying and eliminating various items deemed detrimental to paste
adhesion.
• Led multi-variable testing (MVT) project on TBS welder resulting in scrap savings of
$26,387 in first six months after implementation
• Acted as team advisor during Toyota Production System (TPS) for Executives workshop
achieving 78% reduction in changeover time. Led follow-up team for completion of
action items identified during event.
1996 to 1998
Production Supervisor, Exide Technologies (Bristol, Tennessee)
• Supervise manufacture of batteries for aftermarket and original equipment applications
for compliance to safety, quality and productivity requirements
• Directly supervise 40 to 50 hourly employees
• Troubleshoot various processes and equipment
• Maintain company – employee relations and enforce regulations and policies
Accomplishments:
• Coordinated and directed assembly department shift that achieved 100 batteries per hour
across 13 assembly lines while maintaining lowest defect rate out of four shifts.
1995 to 1996
Quality Auditor, Exide Technologies (Bristol, Tennessee)
• Responsible for testing and inspection of manufacturing processes and products from raw
material receipt through final dock inspection and shipping
• Perform gage calibration (electrical and mechanical)
• Participate in employee training
• Serve as Sears warranty return program coordinator
Education
2010 to 2012
Bachelor of Business Administration, King College, Bristol, Tennessee
• 4.0 GPA on 4.0 scale
• Received Outstanding BBA Graduate Award for class of 2012
• Elected to Who’s Who Among American Universities and Colleges 2012
1991 to 1994
Associate of Applied Science, Electronics Engineering Technology, Northeast State
Technical Community College, Blountville, Tennessee
Certificates and Training
Various certificates and training sessions through Exide Technologies totaling over 500
hours (statistical process control, Multi-Variable Testing, leadership and management
development, lean manufacturing, union avoidance and others).
Accomplishments
Eagle Scout, Boy Scouts of America 1990
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