Customer Service Manager

DIANE F. PETERS

203-***-**** ************@*****.***

Linkedin: http://www.linkedin.com/in/dianepeters1

P ROFESSIONA L EXPERTI SE

Energetic, motivated, results-oriented team-player eager to bring my knowledgeable organizational skills to

any company; with the ability to prioritize proactively, multi-task and to work independently or as part of a

team to meet project deadlines; highly disciplined, strategic decision-maker, documented achievements in:

Active listener Attention to Detail

Calendar Management & Scheduler Computer Proficiency

Customer service Telephone Communication Expert

Event management Internet Research

Problem Resolution Expert Vendor Management Specialist

Self-Starter

I am an enthusiastic person with a strong work ethic and integrity. I am capable of learning and catching on

to new systems and ideas. I'm responsible and take pride in following through with my tasks and deadlines to

see them through to completion. I have the skill set necessary to perform any task required quickly and

efficiently while maintaining a good attitude. My cheerful demeanor and personality make me a wonderful

addition to any team, as well as a valuable asset to the any company or organization.

SOFTWARE APPLICATIONS

ACT; Microsoft Access, Excel, Outlook, PowerPoint, Word, & Project Management; Salesforce,

Quick Books 2010

W ORK EXPERIENC E

JACK NADEL INTERNATIONAL Westport, CT 2012 to 2013

Account Coordinator (temporary assignment)

Provided administrative support to Account Executive team member; managed the promotional products

order process with vendors; internet research, Maintained and routed publications, assembled marketing

literature and ensured appropriate inventory levels, sorted and distributed mail, photocopied, answered

telephones, ordered and verified accuracy for invoices for office supplies and client support duties;

developed data bases, coordinated mailings, resolved customer service issues. Prepared monthly

reports, processed expense report.

STAPLES COPY & PRINT Stamford, CT 2010 to 2011

Account Manager

Worked closely with the store’s General Manager, customer service representatives and other in-store per-

sonnel to assist the client in developing applications and plans for their print projects; recommended new

copy and print related services to corporate management; developed client requests for all quotes, by

providing complete information for estimate accuracy, and submitted them via a customized electronic

quote system. Prepared an annual action plan for services to pursue and selling strategies for major

accounts; identified current and future needs of customers and prospects regarding printed and promotional

products. Utilize Saleforce to track managed accounts and prospects.

AMERICAN RED CROSS, Blood Services Norwalk, CT 2009 to 2010

Account Manager

Responsible for analyzing sponsor potential and commitment; scheduled and established realistic goals for

each blood drive. Evaluated and obtained donor feedback from each drive; strategically planned a

recruitment policy to guarantee success. Prepared and analyzed monthly reports. Discuss logistics of each

drive with the sponsor; established effective recruitment strategies with the sponsor group’s recruitment

team. Created and exhibited presentations to the team that would motivate and educate them to perform

successfully effectively delegated the necessary work requirements to each member of the team. Identified

sponsor issues/objections and successfully resolved them; encouraged each team member to accomplish the

goal of 90–100% donor participation; responsible for operational knowledge of the Federal Regulation Codes

for blood donations.

SERVPRO Stamford, CT 2008 to 2009

Sales & Marketing Representative

Responsibilities included meeting with clients to market the company’s services. Followed up with

existing clientele and customers to maintain and grow business relationships; supported the mar-

keting functions; attended sales meetings, liaison between the insurance agents and claims

adjuster; generated monthly reports and other business documents; participated in site inspections

and familiarization trips; Created and coordinated on-property and off-property events as needed;

traveled for trade & industry association meetings and business lunches.

CORT Furniture Rental/Berkshire Hathaway Stamford, CT 2002 to 2005

Account Executive

Previous Work Experience:

Oakwood Corporate Housing / Oakwood Worldwide, Stamford, CT

Account Coordinator / Telemarketer, Inside Sales Representative

Metropolitan Life Insurance Company, Westport, CT

Account Consultant

Spotless Services Inc., Norwalk, CT

Sales/Operations Manager

GTE Stamford, CT

Account Manager Business Research Coordinator Marketing Research Coordinator

Computer Operator / Data Entry Assistant Supervisor Telecommunication Operator

E DUCATION

Connecticut Information Technology Institute/UCONN Stamford, CT Office Automation

Sacred Heart University Fairfield, CT Concentration in Marketing

Norwalk Community College Norwalk, CT Concentration in Business Administration

GTE Management Training Program Stamford, CT Sales Development Training

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