Customer Service Manager

Gary Sawyer ****@*********.***

**** ***** ** ****: 845-***-****

Hopewell Junction, NY 12533 Home: 845-***-****

PROFESSIONAL Experience in pre-press and offset printing, including several years as a customer

QUALIFICATIONS account team leader. Highly skilled in all aspects of pre-press operations and training.

Efficient in handling Clients Goals and Concerns

Strong Analytic Ability

Coordinate and Manage Projects Simultaneously

Excellent Communication and Organizational Skills

Ability to learn and retain new skill sets

Ability to work independently and within a Team setting

Proficient Photoshop, Illustrator, InDesign, and Quark

Expert knowledge of the pre-press industry

Excellent in Scheduling, Priority Setting and Quality Control

PROFESSIONAL Account Manager, Customer Service Representative, Project Coordinator

EXPERIENCE Schawk Inc., Stamford, CT (June 2003 – Present)

Account Manger for a Fortune Global 200 customer account

Collect project specifications from the Client and accurately communicate

those specifications to internal and external teams

Successfully oversee the completion of projects

Manage project timelines

Quote and Bill all projects

Team Leader, Pre-Press Mac Operator, Software Trainer

Southern Graphic Systems, Armonk, NY (June 2000 – 2003)

Manage team obligations and workflow

Performed extensive photo retouching, color correcting, page assembly and

layout

Trained new staff members on current policies, procedures and software

Company archiving and Database management

Production Manager

Color Data East – Schawk Co., Armonk, NY (1988 – 2000)

Successfully managed production staff of 20 employees

Scheduled daily work flow

Technical responsibilities included trouble shot mechanical and software

related problems at Macintosh workstations, network, and printers, maintained

backups of client files

Database management and Archiving

Supervised all photo retouching and color correcting issues; file setup, creation

and page layout; conducted final quality check of all outgoing projects

Advise on software updates

EDUCATION Westchester Community College Northern Westchester Technical Center

Major: Accounting Offset Printing

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