Customer Service Technician
Resume:
LaCreatia Hayes
League City, TX, 77573
*******@****.***
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EDUCATION
College of the Mainland 2007-2008
• Pharmacy Technician Certification
College of the Mainland 2007-2009
• Associates of Science (2+2 program)
• Biology
University of Houston Clear Lake 2010-2013
• Bachelors degree of Science Fitness and human performance
• Completed coursework towards Bachelors degree of Biological Science (Cellular and Molecular)
-Biotechnology Certification
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CERTIFICATIONS
Pharmacy Technician certification
Adult and Child first aid - First response trained and certified
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EMPLOYMENT HISTORY
Telecommunications Counselor – University of Houston CL, Houston, Texas (Jan 2012 – Present)
• Initiate and maintain telephone contact with prospective students throughout admissions process
• Answer all incoming emails regarding; freshman, undergraduate, graduate and international inquiries
from **********@****.*** account
• Provide accurate information for prospective students regarding admissions, application deadlines and
campus events
• Assist current and previous applicants with application details using PeopleSoft student information
system
• Make important enrollment calls for the Office of Admissions and Academic records regarding
registration and student accounts
• Assist Associate Director of Admissions and Executive Director of Admissions with special calling
campaigns
Customer Service Representative Office of Admissions – University of Houston CL, Houston, Texas (Sept.
2010 –Jan 2012)
• Provide excellent customer service to visitors at the Admissions office regarding admissions requirements
and application procedures
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Answered multi-line phone fielding questions regarding undergraduate, graduate and international
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admissions
• Accepted official documents for admissions processing
• Filed, recorded data and assisted with special projects for Enrollment Management Counselors
• Assisted admissions office at special events such as Open House by providing campus tours and managing
application rooms for prospective applicants
Testing Lab Assistant - College of the Mainland, Texas City, Texas ( Aug 2009 – May 2010)
• Maintained student records, tests and other confidential information
• Provide administrative tasks using Microsoft Office
• Assist students with assignments and equipment use
• Operate and repair equipment
• Resolve computer errors
Pharmacy Technician - CVS Pharmacy, Galveston, Texas (Jan 2008 – Aug 2009)
• Assisted pharmacists with drug inventory
• Receive written prescription or refill requests and verify that information is complete and accurate
• Maintain proper storage and security condition for drugs
• Answer telephones, responding to questions or requests
• Fill bottles with prescribed medications and type and affix labels
• Assist customers by answering simple questions, locating items
• Price and file prescriptions that have been filled
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SPECIAL SKILLS AND COMPETENCIES
Higher education: Proficient knowledge of: freshman, undergraduate, graduate requirements, degrees and
programs, degree requirement counseling, Prospects, transcripts, PeopleSoft, Datatel
Fitness and Human Performance: BMI testing, Heart Rate, Blood pressure, First aid and Safety, CPR, Skinfold
testing, Bod Pod operating, Fitness testing
Pharmacy: Medication dispensing, IV certification, Insurance verification, State of Texas Pharmacy Board
registered, over the counter medication certification
Business/Clerical: Customer service, Typing, confidential information handling, mechanical repairs, Cash
handling and registry, Microsoft (excel, PowerPoint, word), Phone etiquette, Data entry
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VOLUNTEER EXPERIENCE
Pharmacy Aid – Mainland Medical Center
Champs reading program – Dickinson Independent School District
Office Assistant – Gulf Coast Center
La
University Tour Guide – University of Houston Clear Lake
Volunteer for various fitness related projects – University of Houston Clear Lake
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