Security Technical Support
Resume:
Craig I Harris
Somerset NJ *****
************@*****.***
SUMMARY
CompTIA certified IT professional, service and results-oriented with
extensive experience in diverse industries. I'm a friendly person that can
provide excellent technical support, and convey complex instruction to end
users. Hard working self starter and analytical thinker, pursuing new
challenges to solve problems and expand knowledge in information
technology.
PROFESSIONAL DEVELOPMENT AND TRAINING
A+ Certification
TECHNICAL SKILLS
Networking Devices
. Cisco Routers (1800, 2600, 2800), Cisco Switches (2950, 3650, Linksys
Wireless Routers.
Networking Services
. DHCP, DNS, Proxy, Web, Ftp, Telnet, SSH, Tftp, Active Directory, NetBIOS,
RRAS, Remote Desktop (RDP).
Networking Technologies
. TCP/IP, IPSec, RIP/EIGRP/OSPF Routing Protocols, Ethernet (10/100/1000),
ADSL, VPN
PROFESSIONAL HISTORY
EDEN AUTISM SERVICES, Princeton NJ, 2010 to Present
IT Support Specialist
Provide technical support of virtual environment running VMware View from
EMC. The system uses 4 HP Proliant ML370 G6 Servers, running ESXi 5.0 and
Vmware View5, using an EMC AX4 as primary SAN for the environment with a
4TB Terastation service as backup.
Manage all user accounts with Active Directory, Group Policy and
Microsoft Management Console.
. Troubleshoot user issues on desktops, laptops, printers, phones and other
devices.
. Provide support for the virtual environment with VMware View
Administrator and vSphere client.
. Configure and distribute NSYE thin clients and new equipment to user when
converting from PC to virtual system.
. Utilize Cisco Unity Communication Manager to manage Cisco VoIP 7942
Phones and configuration.
. Supply technical support to all Eden employee's via phone and email
communications.
. Afterhours support for maintenance, service interruptions and emergency
IT issues (24/7) 365 days per year.
CATHEDRAL INTERNATIONAL, Perth Amboy NJ, 2009 - 2010
IT Assistant
Manage and Support a complex WAN/LAN running Microsoft Windows 2003 Server
with Windows XP clients.
. Troubleshoot and support of hardware and software problems for employees.
. Answer support service request in timely manner and document results.
. Service, Install and Configure hardware and or software on workstations
and laptops.
. Add, Delete, Unlock and monitor resources of user accounts with Active
Directory.
. Monitor Symantec Back-up Exec and document and prepare media for off-site
storage.
EXELON NUCLEAR SECURITY, Forked River, NJ, 2008 - 2009
Armed Response Officer
Provided armed response to prevent or delay attempted theft of special
nuclear material or radiological sabotage.
. Proficient with advanced weaponry, semi automatic pistol and rifle
including tactical response training.
. Memorized response and fallback positions with emphasis on protect in
depth strategies.[pic]
. Covered various security related posts and patrols within the protected
and owner controlled areas.
. Studied NRC policies; fitness for duty, safeguard contingencies and
watchman standard practices.
. Provided shift reports on vital area safety as well as incident reports
as needed.
CATHEDRAL INTERNATIONAL, Perth Amboy NJ, 2008 - 2008
Adjutant to the Senior Pastor
Provided protective and administrative support to the Senior Pastor, first
family and visiting dignitaries.
. Chauffeured and protected the Senior Pastor while traveling in the United
States and abroad.
. Coordinated and managed travel arrangements for speaking and ministry
engagements out of state.
. Handled calendar and ensured schedule adherence, screened incoming calls
and Episcopal correspondence and responded accordingly.
. Gathered security specifications for visiting political, community
leaders and church dignitaries.
. Monitored and recorded expenses while during travel for accounting
purposes.
PRUDENTIAL FINANCIAL, Newark, NJ, 2002 - 2007
Sr. Security Specialist
Developed, analyzed, and executed actions required to manage protection of
CEO, Vice Chairman's, and Senior Management personnel.
[pic]
. Conducted advances and lead details for various on and off site corporate
sponsored functions, with high client satisfaction.
. Set up airport and limo logistics for executives during international
board meeting (Japan 2004).
. Investigated the security climate in other countries within Prudential's
global operations to ensure travelers and expatriates safety.
. Fine-tuned all global security standard operating procedures for current
operational language.
BARR LABORATORIES, Somerset, NJ, 1999 - 2002
Security Coordinator
Ensured all policy and procedures to guard against diversion of schedule II
and III controlled substances were adhered to.
[pic]
. Authorized distribution of codes, keys and combination controls for
access into vaults, safes, and caged storage areas for maximum
security compliance.
. Assisted Regulatory Affairs personnel with the transportation of
controlled materials to the destruction site.
. Installed cameras in sensitive areas throughout the facility to reinforce
safeguards.
. Utilized Digital Video Records as evidence in the investigations of
theft, accidents and injuries.
EDUCATION
PC Age Career Institute, Edison NJ, October 2010
Diploma in Internetwork Engineering
. Program provides comprehensive a training model, including theoretical
concepts and hands-on projects, on Installing, Administrating and
Troubleshooting of Active Directory based networks, as well as network
services such as DNS and DHCP.
. This provides students with the expertise and skills to work as a PC
Technician, Network / Desktop Support Associate, PC/LAN Support
Specialist or as a LAN Administrator.
Contact this candidate