Customer Service Sales

Andrea L. Connolly

** ******** *****, *******, ** 06811

203-***-**** • 203-***-**** • ****************@*****.***

Professional Summary

Retail Store Management • Retail Buying • Loan Administration

Loan Servicing • Credit Analysis • Finance • Banking • IT projects • Operations• Data Entry •

Real Estate • Marketing • Administrative • Office Assistant

Personal Training • Sales • Education • US Web Content Assessor

My career objective is to gain employment with a dynamic company which offers a consistently challenging atmosphere and the arena to utilize my

skill sets for the betterment of the business

Professional Experience

LioNBridge Technologies • London • August 2011-Present

US Web Assessor• Freelance Contractor •Work From Home

• Assess the accuracy of popular search engine results based on specific queries and report on the results.

• Determine if the results are relevant to the query assigned.

• Rate and report on the significance of the results based on the user’s intent.

• Perform random search engine queries for businesses looking to evaluate, and increase their availability to be located

online.

• Search engines commonly used include Yahoo, Google Bing and many others.

St. Mary School • Ridgefield, CT 06877• September 2003 – September 2011

Elementary Education • Teacher Aid

3 and 4 year old preschool program – Assisted lead teacher in all aspects of daily operation of classroom and routine

Delivered professional and exceptional service to the Dioceses of Bridgeport

Complied with state’s rules and regulations

Successfully developed relationships with colleagues and parents

Ann Taylor • Danbury, CT 06811• summer 2010

Retail • Women’s Clothing Apparel • Sales Associate

Sales, Merchandising, Wardrobe, Stock, Cashier

New York Sports Club • Danbury, CT 06811• 2003 to 2005

Fitness Club • Personal Trainer and Sales

Provided one on one fitness instruction to club members, marketing and sales for personal training packages

Successfully built up a loyal cliental • Continually met and exceeded sales goals and quotas

Front desk check in and appointment scheduling

Completed required CPR and PT certifications, both in house and nationally

Superior customer service and attention to client specific goals

Office Team • Danbury, CT 06811• 2003 to 2007

Temp/Contract Employee – performed various clerical/administration/office duties for local companies

HKL Technologies * Banta * Cannondale

Office administration • Ordering supplies • Purchase orders• Filing• Book keeping

Receptionist • Front Desk • Switchboard • Phones • Customer service

Payroll • Spreadsheets • Data Entry • Mass mailings • Billing

Client interaction • Set up meetings

Marketing • Advertisement • Cataloging

UBS Warburg • Stamford, CT 06877• 1997 to 2000

Associate Director – Loan Administration

Managed a loan portfolio comprised of syndicated real estate transactions and commercial leveraged bridge loans

Maintained administrative files and monitored that each loan performed in compliance with the terms and covenants of the

credit and loan agreements

Established strong relationships with loan officers, credit officers, borrowers, traders and attorneys

Loan modifications and restructures

Credit and financial analysis, monitored payment of all administrative fees

Established relationships with participant banks on syndicated transactions

Documentation/due diligence, financial analysis, compliance, systems migration and conversions

Corporate Money Market Desk • Deal Administrator

Liaison between loan administration area and trading area

Managed rates for loans, banker’s acceptance, time deposits and letters of credit

Set rates in accordance with agreements

Negotiated with traders to ensure matched funding on agent transactions

Calculated break funding fees on early repayments

Ensured data integrity on loan systems regarding customer limits and availability

Point person between loan administration, loan operations, and trading/positions area

Ensured that all trades were booked correctly with respect to terms and rates

Monitored interest and fee accruals

Daily reporting on maturing loan/subsidy/client exposure/fed reporting

Wrote procedure for running the CMMD desk

Fleet Bank • Stamford, CT 06877• 1996-1997

Commercial Loan Administrator

Managed a diverse commercial loan portfolio made up of construction, syndicated, and bilateral deals as well as term and revolving lines

of credit

Daily monitoring of loan documents to ensure loan in compliance with agreements

Monitored daylight overdrafts and worked with DDA specialists to resolve funding issues

Agent on syndicated revolving lines of credit

Performed collection duties on delinquent loans

Daily communication with loan underwriters, loan officers, borrowers, and attorneys

Credit and financial analysis; weekly and monthly financial reporting

Maintained all loan files to ensure all documentation was updated in bank’s internal tracking system

River Bank America, • New Rochelle, NY 10805• 1994-1996

Commercial Loan Administrator

Managed a multibillion-dollar commercial loan portfolio consisting of 110 plus loans • Close working relationship with loan officers,

underwriters, attorneys and borrowers

Daily communication with borrowers, asset managers, and senior management

Performed escrow analysis and addressed all shortfalls

Ensured that property held appropriate insurance coverage and met loan document requirements

Collection duties on delinquent loans, mortgage payment processing

Prepared payoff and satisfaction letters

Amortization schedules, loan extensions, modifications, payoffs

Monitored through loan documentation all rate changes, escrow changes, and scheduled P & I changes

Annual review of borrower financial and rental income statements

Daily review of documents to ensure loans performing in compliance with terms and covenants

Dorman and Wilson, Inc., • White Plains, NY 10606• 1992-1994

Tax Certification Administrator • Loan Administration Department.

Verified real estate tax status for escrowed and non escrowed loans to ensure they are in compliance

Daily reporting with investors, borrowers, and tax authorities

Managed tax database

Researched abatements, tax sales and foreclosures

Administration and review of lease and loan agreement portfolio

Facilitated transfer of loan data into Asset Management data base

Education

SUNY College at New Paltz • New Paltz, NY

B.S Degree in Business Administration - Management, Minor: Communications

Computer Skills • Windows XP, Windows NT, Windows ME, Windows 2000, Mac 0SX, Microsoft Office XP, Microsoft Office

2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint

Contact this candidate