Human Resources Customer Service
Resume:
B ianca M. Mon roig
B r istow, VA 20136
T: 787-***-**** E: ******.*******@*****.***
BM
Bianca M. Monroig-Pérez
Bristow, VA 20136
******.*******@*****.***
It’s crucial for the company’s success, the strengths and compromise from the employees. As a
highly accomplished Human Resources professional, I am able to drive the organization growth
through recruitment and placement of key individual that can support the goals and objectives.
Also the recent knowledge and constant study that I have it’s the most valuable asset that I can
give to reach the perspective of the administration of employees.
I studied at one of the most prestigious Colleges of the Caribbean and USA, University of Puerto
Rico- Mayaguez Campus working towards a BSBA with a major in Human Resources and have
the goal to become a certified PHR & SPHR. I believe that I would succeed in the company with
a motivated attitude that I had and complementing it with values, strong work ethic, ability and
passion for work. I had previous experience as a Human Resources assistant in a scholar
internship that I made. In this job I also had the opportunity to work directly with staffing,
recruitment, benefits & compensation.
I have enclosed my resume which further details in my professional achievement. I look forward
to let the company’s know my interest in working for them and the approach I would bring to the
position. Please consider this letter and my attached resume for employment as a member of the
company. I am extremely interested in securing a position in your organization.
I appreciate your consideration and thank you for your time.
Sincerely,
Bianca M. Monroig-Perez
Objective
To drive the organization growth through recruitment and placement of key
i ndividual that can
B ianca M. Mon roig
9470 Merrimont Trace Circle
B r istow, VA 20136
T: 787-***-**** E: ******.*******@*****.***
BM
support the goals and objectives.
Experience
Jcpenney – Estee Lauder
C ustomer Service & Cosmetics Consultant June 2012 -Februa ry 2013
Recommending products to suit the custome r’s skin-type and face shape.
P romoting pa rticular products and events.
Keeping records of regular customers in order to provide a personalized service.
Ca r rying out routine sales tasks such as w rapping purchases and handling payments.
ASMedical Equipment, I nc.
I n te rn H R Assistant Janua ry-May 2012
Explain company personnel policies, benefits, and procedures to employees.
P rocess, verify, and maintain documentation relating to personnel activities such as
staffing, recruitment,
t raining, grievances, performance evaluations, and classifications.
P rovide assistance in the administration employee benefit programs and worker's
compensation plans.
Work in the creation and development of t rainings.
United Cleaners, I nc.
I n te rn - Administrative Assistant August – December 2011
Creates and revises systems and procedures by analyzing operating practices,
r ecordkeeping systems,
forms control, office layout, and budgetary and personnel requi rements;
i mplementing changes.
B ianca M. Mon roig
9470 Merrimont Trace Circle
B r istow, VA 20136
T: 787-***-**** E: ******.*******@*****.***
BM
Resolves administrative problems by coordinating preparation of reports, analyzing
d ata, and
i dentifying solutions.
P rovides information by answering questions and requests.
Cont ributes to team effort by accomplishing related results as needed.
ASMedical Equipment, I nc
Data Ent ry September 2009 - June 2011
Enters customer and account data by inputting alphabetic and numeric information
o n keyboard or optical
scanner according to screen format.
P repares source data for computer ent ry by compiling and sorting information;
establishing ent ry prio rities.
Cont ributes to team effort by accomplishing related results as needed.
U nited M ail Boxes
Store Manager August 2005 – Janua ry 2009
Recruit, hi re, t rain, evaluate and counsel store employees. Schedule, organize and
d irect assignments.
Effectively manage employee tu rnover. P rovide a positive working envi ronment and
h andle employee issues appropriately and in a timely manner.
Management of all store operational issues, to include store housekeeping, store
a dministrative duties, physical inventories, price changes,
Skills
Customer Service H R Policies & Procedures T r a in ing & Developmen
Cash M anagement Employee Relations Organizational
I nterpersonal Benefits Administration Development
M icrosoft Office Knowledges Payroll Payment
Relations
B ianca M. Mon roig
9470 Merrimont Trace Circle
B r istow, VA 20136
T: 787-***-**** E: ******.*******@*****.***
BM
Computers Knowledge
( leadership, I n i t i ative, (Excel, Power Point, Word,
S upervisory,Teamw Publisher, Outlook) ( Brightree, Quickbooks
ork) Remitdata)
Employee
D ocumentation
Education
U N I V E RS I TY OF P UERTO R ICO, Mayaguez campus May 2013
Bachelor Degree (BSBA) in Science in Business Administration- H uman Resources
m ajor
Academic Affiliations
SHR M – Society of H uman Resources Management
Active Member
AMA – American Ma rketing Association
V ice-president
Graduated Class-U PR M 2013 –
Secreta ry of U PR M class 2013
Ext racu r r icula r Activities
Caribbean Central American Games Summer 2010
Volunteer Secretary of Atletism sports
Contact this candidate