High School Office Staff
Resume:
Carmen G. Flores
*** *** ****** ********, ** **085
Experience
Aug2012- Feb 2013 Aurora Health Care
Gurnee, IL
Patient Service Representative
Greeting and registering the patient; completing
all necessary forms
Obtaining demographic and insurance information
from the patient
Collecting patient co-payments and posting payments
Adding or updating patient file information on-line
Checking patients in
Verifying insurance coverage
Answering telephone, screening calls and taking
messages
Oct 2010 - Feb 2013 Aurora Health Care
Gurnee, IL
Health Information Clerk
Assembly and or preparing patients medical Records
Scanning of patients information into computer
system to assist with health maintenance
Assisting physicians and other staffs with the
record completion process
Maintaining incoming faxes and distributing to
appropriate staff
Answering and directing of patient phone calls
received within medical records department
Feb 2009 - Oct 2010 Washington Elementary
Waukegan, IL
Volunteer
Assist 1st grade teacher with copying, filing, and
grading
Assist in small reading and math groups
Assist office staff with clerical assignments
(filing, stuffing envelopes, copying)
Translate phone calls from Spanish-speaking parents
Jun 2004- Feb 2009 JD Plating Works
Waukegan, IL
Receptionist
Answering phones
Greeted customers
Assisted with data entry of customer orders
Maintained customer files
VOLUNTEER
Feb 2009 - current Washington Elementary
Waukegan, IL
Volunteer
Assist 1st grade teacher with copying, filing, and
grading
Assist in small reading and math groups
Assist office staff with clerical assignments
(filing, stuffing envelopes, copying)
Translate phone calls from Spanish-speaking parents
Education
2000-2004 Waukegan High School Waukegan, IL
High School Diploma
Special Skills
Type 65 wpm
Microsoft Windows, Word, Microsoft Outlook,
Internet Explorer
Speak, read, and write Spanish
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