Customer Service Medical Billing
Resume:
Monica A Piazza
PO BOX ****
Murrells Inlet, SC *9576
************@*******.***
Qualifications
Hotel management graduated
Certified Billing and Coding Specialist
Bilingual in Spanish with international education and work experience.
Efficient, Quick learner, Detail-orientated.
Organized, Dedicated and Responsible.
Education
Medical Billing and Coding, Horry Georgetown Technical College (Myrtle
Beach, SC), August 2009-August 2010
National Certification Exam taken 09/08/2010 - Grade Achieved: 91
*Certified Billing and Coding Specialist by the National Healthcare
Association
Hospitality Administration, E.S.H. (Buenos Aires, Argentina), February
1998-December 2000
Three years program equivalent to an Associates Degree.
Languages: Spanish, English (fluent)/ French, Portuguese (basic)
Computer Skills:
. Quickbooks Certification by Horry Georgetown Technical College.
. Microsoft Office, Adobe, Internet browsing, emailing, conference
calls.
. Experienced in FIDELIO, TimeshareWare (hospitality), and Hpro
(medical billing).
. Experienced in cash register systems in retail and food&beverage
jobs.
Typing: 40 WPM
Relevant Experience
Medical Billing and Coding Specialist, Practice Management Group
(Murrells Inlet, SC), November 2010-present
. Code up to 300 anesthesia claims a day with an average of 10 errors
a month.
. Coded claims for pain management, psychiatric, wound management,
general practice and pediatric clients.
. Follow-up on unpaid claims.
. Assist customer service department with Spanish phone calls.
. Train new employees and interns.
. Developed an error analysis system to help employees perform better.
. Created spreadsheets to assist coders in tracking and evaluating
their production.
*Recognized with Kudos Award by co-workers and manager for going
above and beyond my job.
Front Office Supervisor, Harbour Lights by Bluegreen Resorts (Myrtle
Beach, SC), April 2004-November 2005
. Supervised staff of 3-6 employees and performed as manager on duty
during the night shift.
. Used of communication skills through customer service over the phone
and in person.
. Created and implemented data entry system to evaluate customer's
feedback.
. Organized employee meetings, interviewed job applicants, wrote and
delivered employees' evaluations and attended manager's meetings.
. Assisted in front office duties such as checking in/out guests to
resort, making reservations, money handling, night audit, room
inspections and evaluation of reports; as well as back office tasks
like accounting, filing, data entry and inventory.
* Achieved Certification as Timeshare Supervisor by the American
Resort Development Association (ARDA)
* Awarded Gung-Ho in Net efficiencies
* Recipient of Employee of the Month over 50% of my employ.
Guest Service Representative, Holiday Inn express at Broadway (Myrtle
Beach, SC), October 2002-March 2003
. Offered customer service, checked in/out guests and booked
reservations.
. Operated switchboard and computer systems.
. Handled money transactions and evaluated financial reports.
Reservations Intern, Sands Resorts (Myrtle Beach, SC), October 2001-March
2002
. Booked vacation packages for guests, and also checked files to
detect potential errors made by reservations agents.
. Delivered customer service over the phone.
*Awarded Gold Star for converting most of my incoming calls into
reservations.
Other Experience
Part Time Sales Associate, Belk, Inc. (Murrells Inlet, SC), November 2009-
March 2011
Part Time Cashier, Wendy's International (Myrtle Beach, SC), September
2002-March 2003
Internship in Front Office and Public Relations, Le Meridien Los Monteros
(Marbella, Spain), October-December 2000
Internship in Front Office, Food&Beverage, and Spa, Club Hotel Catedral
(Bariloche, Argentina), July-August 1999
Internship in Human Resources, Marriott Plaza Hotel (Buenos Aires,
Argentina), November-December 1998
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