Customer Service Representative
Resume:
Lynn Badilla Badilla
Penfield, NY 14526
*****@*****.***
Professional background
** ***** ** ******** ******* experience on the phones and one on one with customers
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CNA with 7 years’ experience in healthcare. Skilled in providing total patient care, rehab,
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and counseling.
Skill Highlights
Excellent communication on the phones and face to face interaction
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Expert on all Microsoft programs
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Work good under pressure
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Excellent customer service
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Clinical experience
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Hospice and palliative care experience
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Culturally competent care
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Acute and rehabilitative care
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Chart preparation/ filing
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Activities of Daily living assistance
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Obtaining/charting vital signs
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Professional experience
Customer Service Advocate
May 15, 2013-present
Temporary work at Excellus through Comforce
• Work as a customer service advocate answering inbound and making outbound insurance
calls
• Expert at using Facets and Med Access
• Expert at data entry and using all Microsoft programs
Customer Service Representative
April 2012-May 2012
Xerox
Worked as a customer service representative assisting Verizon Wireless customers
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CNA and Receptionist
October 2009 to February 2012
Fairport Baptist Homes – Fairport, NY
Worked as a CNA on the rehab/transitional care unit
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Provided behavioral/emotional support and supervision for those with dementia and
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Alzheimer's.
• Provided quality nursing care in accordance with resident care policies an
CNA and Receptionist
August 2009 to present (per diem)
Penfield Place – Penfield, NY
Acted as patient advocate and implemented total patient care through a team nursing
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process covering 8-10 high acuity patients per shift.
Ensured HIPAA compliance
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Provided all daily living tasks to enhance quality of life for elderly patients.
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CNA
April 2009 to August 2009
Monroe Community Hospital – Rochester, NY
Utilized strong assessment skills to determine necessary patient care.
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Provided activities of daily living
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Provided caring companionship to elderly and developmentally disabled patients.
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CNA
July 2007 to January 2009
St. Johns Home – Rochester, NY
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• Took and recorded patients' temperature, pulse and blood pressure.
• Monitored fluid intake and output levels.
• Provided all daily living tasks to enhance quality of life for elderly patients.
CNA
January 2007 to July 2009
Jewish Home of Rochester – Rochester, NY
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
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Provided all daily living tasks to enhance quality of life for elderly patients.
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Partnered with team of Registered Nurses to ensure over all well-being of all patients.
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Customer service
September 2003 to January 2007
Jcpenney- Marketplace Mall: Rochester, NY
Customer Service
May 2001 to August 2003
McDonalds- Penn Yan, NY
Education and Training
Keuka College 2014
• In a Bachelor’s program studying Criminal Justice
Certification
Certified Nursing Assistant (CNA)
• Certification#: 342473030706E
• Current Expiration Date: 06/30/2014
Contact this candidate