Manager Management

David J. Hosey, MBA *** Fishermans Ct ? Corolla, NC ? 27927

Tel: (252) 457 - 1022 ? Email:

**********@*****.***

EXECUTIVE PROFILE

ITSM delivery executive with 15+ years providing cost-effective, innovative

cross-platform solutions to global institutions. Brings technical expertise

with the business acumen and strategic focus necessary to align IS capital

planning with business priorities. Demonstrated capacity providing robust

and efficient services while adhering to security and risk management best

practices. Able to motivate and lead cross-functional teams and cultivate

strong, trust-based client relationships.

Core Competencies

Strategic IT Planning Team Building & Leadership Corporate Client

Relations

Aligning Technology with Release & Control Contract & Vendor

Business Needs Management Relations

Cost Optimization ITSM & CobiT Principles & Process

Protocols Re-Engineering

Capital & Operations Project Management Best Administration

Budgeting Practices

Experience Highlights

DIRECTOR, IT BUSINESS RELATIONSHIP MANAGEMENT

2012 - 04/2013

Manulife Financial, Toronto, ON

. Ensures the effective delivery of projects and corporate shared services

to business units (BU) within Manulife from internal/ external service

providers and accountable for providing technology leadership and

guidance.

. Advocating on the BU behalf to communicate the importance of projects to

the technology teams, as well as to understand the technology

sufficiently to communicate the complexity in digestible terms for the

business.

. Ensures alignment with corporate governance model, including business

ethics, legal constraints, compliance guidelines and regulations.

SELECTED ACCOMPLISHMENTS

. Creation of business unit profile and responsibility matrix frameworks

for each BU in Canadian division which enables internal/external service

providers to understand how the business runs and leverages technology.

. Led environmental assessment of John Hancock application services to

global back office teams provide recommendations, adherence to best

practices, and a migration strategy to the share services platform.

. Evolution of the framework for the business relationship manager role

across Canadian division.

IS DIRECTOR

2010 - 2012

Manulife Financial, Toronto, ON

. Accountable for all IT environments (development, test, and production),

IT risk and security management, $5MM+ financial work area budget, non-

portfolio application development initiatives, and managing relationships

with external service partners that resulted in the efficient deployment

of systems and processes.

. Governance of SDLC lifecycle through development and test to an effective

implementation into production.

. Managed directly and indirectly a team of over 60 in service delivery of

the Group Retirement Solutions (GRS) IT applications and infrastructure.

Teams include IS application support, technical services, security,

project management, incident, problem, change, and release management.

SELECTED ACCOMPLISHMENTS

. Selected by executives to participate in an internal leaders cohort

program with senior leadership team.

. Implemented a web tool which demystified customer transactions occurring

within the environment, improving support's responsiveness to system

issues, and reducing problem determination/resolution times.

. Introduced and institutionalized ITSM based incident, release, problem,

and change processes that resulted in greater accountability, clarity and

stability to the production environment.

. Transformed the IS Help Desk into a centralized Service Desk that

addressed both business and IS requests, resulting in greater customer

satisfaction and resolution times via improved process flows.

. Received commendation from CIO on responsiveness, communication strategy,

remediation activities, and sharing of lessons learned with Canadian

Division BU's for a critical web site vulnerability.

David J. Hosey, MBA 766 Fishermans Ct ? Corolla, NC ? 27927

Tel: (252) 457 - 1022 ? Email:

**********@*****.***

Career Summary Continued...

. Implemented enhanced security and auditing for the GRS environment;

standardized and tested a new Disaster Recovery (DR) and Application

Service Recovery Plan (ASRP).

. Developed monthly executive dashboard to highlight performance metrics,

trends and accomplishments of the GRS service delivery team.

. Centralized vendor management processes to ensure consistent delivery of

strategic sourcing best practices, resulting in reduced costs, improved

contract terms, and increased value of the engagement.

DIRECTOR/Senior Delivery Manager, Service Management

2008 - 2010

SENIOR MANAGER, SYSTEMS GOVERNANCE & FINANCIAL SERVICES

2004 - 2008

Scotiabank, Toronto, ON

. Managed directly and indirectly a team of 100+ employees in a matrix

resource management of cross-functional teams, assuming full

accountability/single point of contact for the day-to-day administration,

infrastructure projects, platform currency, life cycle management &

delivery of IT operational services to clients which represented 23,000

users, 1,400 branches, 2,500 automated banking machines (ABMs) and

Scotiabank's global mobile and online banking presence.

. Interfaced with key stakeholders, including, executive management,

business clients, internal support teams, and outsourcers to forge

positive, long-term client relations as a highly trusted advisor &

consultant.

. Assumed an advisory and consultative role to the CTO and represented key

interface between the Senior and Executive Management teams with regards

to risk assessment and guidance through large projects.

. Provided performance review & analysis on capacity management

requirements to data centres & critical business platforms (Retail Branch

Systems, Commercial, & Global Transaction Banking).

SELECTED ACCOMPLISHMENTS

. Recognized environmental availability as opportunity to create awareness

and successfully implemented best practices & processes that

significantly reduced incident hours by 72.5% in 2008 and a further 53.8%

in 2009.

. Initiated & institutionalized a formal process for Canadian RSP peak

capacity planning & assumed leadership of the implementation teams which

included the business, architecture, application and infrastructure.

. Spearheaded the establishment of the ITIL service delivery framework,

department organization chart, job descriptions, and support structure

within the service management organization.

. Lead for developing and implementing Storage Area Network (SAN) and

Tivoli Storage Manager (TSM) modernization and stability roadmap.

. $11.67MM achieved in cost avoidance charges by implementing enterprise

email management tools.

. $2.1MM in cost savings identified for Scotiabank through the creation of

a new RSP peak planning program and efficient management of outsourcing

project operations.

. Directed major environment stabilization initiatives in retail branch,

storage networks, and enterprise email to heighten service & client

satisfaction, including improving service provider accountability &

availability by standardizing planning, change management and

implementation of best practices.

Experience Highlights Continued

MANAGER QA/UAT TESTING SYSTEMS Scotiabank, Toronto, ON

2003 - 2004

AIX TECHNICAL SERVICES PROFESSIONAL IBM, Toronto, ON (Scotiabank 1998-

2001) 1998 - 2003

QA/UAT BUSINESS ANALYST, BANKING OPS Scotiabank, Toronto, ON

1995 - 1998

Education & Professional Development

MASTERS OF BUSINESS ADMINISTRATION (MBA), 2006, Wilfrid Laurier University,

Waterloo, ON

BACHELOR OF COMMERCE (BCOMM), 2001, Ryerson University, Toronto, ON

CERTIFIED INFORMATION SECURITY MANAGER (CISM) Candidate, 2013, ISACA,

Toronto, ON

MANULIFE EXECUTIVE TRAINING LEADERS COHORT, 2012, Manulife Financial,

Waterloo, ON

ITIL PRACTITIONER, RELEASE & CONTROL MANAGEMENT, 2007, Quint Wellington

Redwood, Toronto, ON

IT SERVICE MANAGEMENT - ITIL FOUNDATION, 2006, Quint Wellington Redwood,

Toronto, ON

ASSOCIATES CERTIFICATE IN PROJECT MGT, 2005 George Washington University,

Washington, DC

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