Manager Sales

F RED J. KRAMER

**** ****** ***, ***** **********, OH

Cell: 440-***-****

**********.****@*****.***

PROFESSIONAL SUMMARY

I am a successful operations and sales professional with 13+ years experience in

large scale food and car rental environments. I maximized bottom line performance

through P&L analysis, purchasing, staff management, loss control and inventory management

initiatives.

SKILLS

Proficient in Kronos payroll systems for

union and non union employees

Executive team leadership Sales management

Inventory report generation Staff training and development

Client/Vendor relations Process improvements

Market analysis Union employee negotiations

WORK HISTORY

Operations Supervisor March 2004 to January 2013

Operations Manager 3/2004 – 6/2013

National Car Rental

18809 Maplewood Ave. Cleveland, Oh.

Directed recruitment/training/staff development initiatives to maximize productivity

and revenue potential through development of sales team. Successfully increased

employee retention by 40% by creating a motivating and satisfying work

environment. Conducted weekly management meetings to address areas of opportunity

as well as recognizing sales achievements by the staff. Administered daily operational

goals, drove city sales and ensured policies were understood and adhered to by staff.

Executed all payroll functions for 50+ non union and 40+ union employees for my city.

Cultivated strong business relationships with clients to drive business development.

Oversaw opening/closing operations for a $6million annual revenue city in compliance

with company policies and procedures. Managed operational costs by spearheading

vehicle inventory control as well as setting staff wage targets. Administered financial

processes including accounts payable/receivable and updating customer service files.

Increased overall market share for the city by 20% through engagement of the staff and

exceeding our customers’ expectations.

Assistant General Manager February 2002 to June 2004

Assistant General Manager 2/2002 – 3/2004

Studio Plus Hotels

17552 Rosbough Blvd. Middleburg Hts., Oh.

Motivated all hotel staff and provided them with clear guidelines and expectations to

performing their duties while maximizing hotel revenue and profit. Identify and exploit

potential business opportunities in the local community. Formulated a 2 year strategic

plan to be applied to substantially increase the hotels market presence within the time

period. Monitor current hotel operations to identify and address potential problem

areas and bottlenecks that may be stifling optimum performance. Conducted

appropriate staff meetings and coordinated with the other department heads to ensure

proper communication and lead to guest satisfaction. Assisted the hotel management

staff in instituting a Quality Management System (QMS) program to improve on hotel

staff efficiency. Came up with innovative ways to increase profits and revenue by

reducing unnecessary expenses and controlling labor costs. Coordinated the various

sales and marketing activities that were carried out on behalf of the hotel .

Kitchen Manager 4/1998 – 1/2002

Carrabba’s Italian Grill

25054 Sperry Dr. Westlake, Oh.

I was promoted to kitchen manager after proving my knowledge, skills and leadership

abilities as an assistant kitchen manager in 1997. Successfully managed an 18 person

kitchen staff and reduced store turnover by 60%. Carried out weekly inventory. Presented

food and labor cost analysis. Kept food cost to a state leading 30% by implementing a “no

waste” culture with the team. Created and kept a strong relationship with front of the

restaurant management and wait staff to foster a $90,000 / week revenue operation.

Conducted pre – meal meetings with dining room and kitchen staff while promoting the

daily specials that I created. Responsible for the day to day kitchen operations including

supervising, scheduling and training of employees. Placed bi weekly product orders as

well as daily produce orders. Maintained the highest level of food safety and quality. Was

named Carrabbamico (employee) of the year as both the AKM and KM. I was the first to

do so.

E DUCATION

Midpark High School

1996

7000 Paula Dr., Middleburg Hts. Oh

Honors High School Diploma: Excelled in science and mathematics

Member of the National Honors Society in my junior and senior years. Lettered in swimming,

basketball and track. Was the secretary of the treasury within the student council.

CERTIF ICAT IO NS

Hazardous materials certified

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