Sales Customer Service

Lauren Palfrey

Progressional sales consultant and account manager

Deerfield Beach, FL

******.*******@*****.*** - 954-***-****

• Self -motivated, confident go-getter willing to take on new roles to exceed expectations

• Organized and detail-oriented team player with proven track record of building relationships with new and

existing clients to ensure account retention and growth

• Professional and reliable relationship builder with exceptional communication and presentation skills

• Passionate leader with a fierce determination to consistently achieve and overcome any given goal

WORK EXPERIENCE

Sales Consultant

Saxon Business Systems, a Xerox Company - Delray Beach, FL - June 2012 to Present

B2B sales for Xerox MFP's (multi-function printer), MPS (managed print services), scanning solution

software, and document management

Successfully exceeded monthly, quarterly, and annual sales goals; Currently at 116% year-to-date for 2013

Gained appointments and presentations with C-Level executives and key decision makers through daily

prospecting and persistent yet professional follow up

Averaged 15-20 meetings per week (at least 5 net new) for introductory, current customer review,

presentations,

demonstrations, closing and key operator training

Maintained extensive records in database for scheduled follow-up using client record database, Soaring

Orchestrated decisive networking within current accounts to maintain relationships with 3+ key contacts

Coordinated on-going reviews with current customers to ensure account stability and review new

opportunities for solution and revenue growth

Lead weekly sales meetings with focus on specific tasks such as handling objectives and quarterly review

analysis

Successful account management of 150+ new and existing clients throughout Palm Beach County

Major Account Executive

Xerox Company - City of Sunrise, FL - June 2011 to May 2012

Responsible for B2B selling of the full line of Xerox products, services and solutions to both current Xerox

clients and non-clients in the commercial/major account sector

Attained 215% of quota in the 1st Quarter of 2012; ranked #3 executive in the Southeast United States

region

Conducted client research to gain unique insights into clients' businesses in order to identify key client

strategic

priorities

Influenced a wide range of client stakeholders through effective two-way business communication (verbal,

written,

presentation, social media)

Supported seven South Florida Services and Solutions Executives as the office's de facto Xerox Print

Services

specialist

Performed all initial client interest appointments including pre-call planning and solution presentation for

Xerox

Account Management Intern

Xerox Corporation - City of Sunrise, FL - July 2010 to May 2011

Evaluated communication structure within an international cruise line account carrying Xerox multi-function

devices

Redesigned and implemented a streamlined order-install-service-billing process for cruise ships docking in

North and South America, Europe and Asia

Revised the data-tracking tools and created an International Servicing play-book that consolidated data

and global

contacts into a series of charts, graphs and spreadsheets for each ship

Developed global reference manual for above account to improve customer service and satisfaction

"I could not be happier with the way you accepted the challenge of the assignment and the prodigious

volumes of documentation you produced to lift the account from the doldrums." - Sales Manager

Donor Relations Intern

United Way of Broward County - Fort Lauderdale, FL - June 2008 to August 2008

Researched and contacted past donors to evaluate prospective giving capabilities for the coming year

Compiled and organized data on previous donors for future public relations publications

Explored past events and created marketing material for prospective donors of Women's Way

EDUCATION

BA in Communication

DePauw University - Greencastle, IN

2007 to 2011

Study Abroad in Spanish

Universidad de Salamanca - Salamanca, Salamanca

2010 to 2010

SKILLS

Lean Six Sigma Yellow Belt

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