Quality Control Customer Service

Nicholas D. Finken

**** ***** ****** **. ********, CO. 80538 – 858-***-**** – **********@*****.***

Objective

To obtain a responsible and challenging position that will allow me to learn new skills while utilizing my previous experiences to

improve beyond my abilities currently, as well as to build strong professional relationships with the departments and people I work

with and exceed expectations in order to excel in any position.

Education

Bachelor of Arts, Political Science/International Relations, June 2013

Minor: Middle Eastern Studies

University of California, San Diego

Skills/Qualifications

• Established background in office and clerical support

• Strong background in customer service, shipping and receiving and delivery

• Possess the ability to multitask within a team as well as independently with minimal supervision

• Proven leadership and public speaking skills through student organizations and work experience

• Experienced in trouble shooting and problem solving on projects through quality control procedures

• Highly proficient in computers, MS Office Suite as well as website management and social media

Work Experience

Contract Film Editor, San Diego, CA. Denver CO. (10/2008 - Present)

• Met with and received briefs and outlines of footage from clients

• Digitized and assembled all raw footage in preparation for storage and editing

• Consulted with clients throughout the post-production process to ensure accuracy

Assistant Producer - Quality Control Manager, ManiaTV, Los Angeles, CA. (11/2004-10/2008)

• Worked closely with clients and sales department to perfect advertisements to maximize viewers

• Administered weekly schedules for live and online streaming media programs

• Trained incoming interns and employees on proper editing and digitizing procedures

• Increased asset production and turnover by 30% with new quality control measures

Delivery Manager, Home Depot, Arvada, CO. (08/2001-11/2004)

• Coordinated the assembly and fulfillment of deliveries and will calls

• Organized in store operations in regards to deliveries with associates such as pullers and loaders

• Built relationships with drivers, associates and customers through effective communication and management

Internship Experience

Campaign Coordinator Intern, Cal-PIRG, Santa Monica, CA. (08/2009-06/2010)

• Taught community workshops in sustainability for volunteers

• Organized tabling and outreach events for non-profit educational organizations

• Led teams of students to coordinate public interest and voter outreach campaigns on campus.

• Directed meetings and events, coordinated phone banks and brainstormed campaign strategies

Events Coordinator Intern, ACORE, Washington, DC, (09/2012-12/2012)

• Provided periodic progress reports to staff directors for each event project

• Gathered information on each project to achieve quality event productions

• Conducted research and obtained resources to help staff make decisions about event possibilities

• Proposed new ideas to improve the event planning and implementation process

Scholarships

• University of California District of Columbia, (UCDC) (08/2012)

• Cal Grant, University of California San Diego, (UCSD) (04/2011)

• Warner History Essay Scholarship Award, (SMC) (06/2010)

• Provost Honors, University of California San Diego, (UCSD) (06/2013)

Organizations / Volunteer Experience

• Chair, Marshall Transfer & Reentry Students, UC San Diego (09/2011-

06/2013)

• Volunteer, Sustainable Works, Santa Monica, CA (09/2009-

05/2011)

• Volunteers For Outdoor Colorado, Denver, CO (06/2004-

08/2007)

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