Customer Service Data Entry

RESUME

Karen Sue Robison-Sheaffer

Address: ** ******* ******

*****.*******@***.***

1-717-***-**** (C) or 1-978-***-**** (H)

Education

Diploma 1983 Fort Hill High School, Cumberland Maryland

. High school diploma

. Perfect attendance

. Honor roll student

. Cosmetology training and computer training

Work Experience

Oct 6, 2011 - Aug 2013

Balfour Beatty Communities, Carlisle Barracks PA 17013

. Residential Leasing Specialist

. Maintain waiting list

. Preparing and discussing leases

. Customer Service

. Answering phones - taking messages, forwarding calls,

answering incoming questions

. Taking and entering work orders for the maintenance

dept

. Filing

. Bookkeeping

. Computer - excel, Microsoft works, BBC data entry

programs

. Inspecting homes prior of incoming/outgoing Army War

College residents

. Responsibility of opening and closing building each

day

. Taking reservations for community room

. Putting together lease packets and move out packets

. Credit card transactions

. Credit collections

. Updating BBC webpage and Facebook daily

. Communicating of incoming and outgoing residents by

email to answer questions of leasing, upcoming events,

and miscellaneous questions.

June 2011 - Oct 5, 11 Manpower, Carlisle PA 17007

. (Working with Balfour Beatty Communities at Army War

College at the Carlisle Barracks) Residential Leasing

Specialist

. Maintain waiting list

. Preparing and discussing leases

. Customer Service

. Answering phones - taking messages, forwarding calls,

answering incoming questions

. Taking and entering work orders for the maintenance

dept

. Filing

. Bookkeeping

. Computer - excel, Microsoft works, BBC data entry

programs

. Inspecting homes prior of incoming/outgoing Army War

College residents

. Responsibility of opening and closing building each

day

. Taking reservations for community room

. Putting together lease packets and move out packets

. Credit card transactions

. Credit collections

. Updating BBC webpage and Facebook daily

. Communicating of incoming and outgoing residents by

email to answer questions of leasing, upcoming events,

and miscellaneous questions.

Dec. 5, 2008 -

Feb 28, 2011 Friends Aware, Cumberland Md 21502

. Residential Counselor

. Supervisor of direct care staff

. Supervise all aspects of the house operation in

accordance with Comar Regulations

. Serve as a role model for staff and consumers

. Ensure all aspects of IP goals and services are

carried out

. Schedules, trains, supervises, counsels and evaluates

staff

. Prepares and approves payroll

. Coordinates all health needs of individuals and

completeness of medical files

. Ensures individuals funds are handled properly and

accounted for

. Schedules subs for trainings and hours

. Advocates for consumers

. Direct care for consumers

. Administer medications and follow nursing plans

Dec, 2001 - November 2008 Childcare provider for self employed -

Footprints of the Future

(11106 Arizona Ave., LaVale, Maryland 21502)

. Caring, nurturing, and educating 6 weeks old to 13

year olds.

. Managing and bookkeeping my records. Interviewing

families for open positions.

. Attending workshops to be the best provider possible.

May, 2001 - Present Retail Sales Representative for self employed - M&K

Supplies

(11106 Arizona Ave., LaVale, Maryland 21502)

. Managing the sales of educational and office supplies

as a MBE in the state of Maryland.

. Calling other educators to promote and make sales.

. Bookkeeping using excel, money, and other data entry

programs to keep the business up to date.

Nov, 1996 - May 2002 Instructional Assistant for Board of Education

(Cumberland, Maryland)

. Assisting the classroom teacher in any needed task.

. Supervision of classrooms while teachers on other

assignments.

. Work with children with special needs.

May, 1988 - Nov, 1996 Residential Counselor for Friends Aware

(Cumberland, Maryland 21502)

. Managing and advocate for developmentally disabled

adults

. Supervise the direct care staff

. Making schedules, bookkeeping, supervising staff,

managing household and consumer money.

. Training of staff

. Using phone and computer skills to keep files up to

date and schedule appts.

. Working closely with the community to integrate the

consumers in community events.

. Assisting consumers in cooking, cleaning, personal

hygiene, banking, errands, outings, and household

needs.

. I enjoy helping others and I communicate easily with others.

. Computer skilled: Microsoft work, Microsoft word, data entry, excel,

Power Point, and more

Achievements

. While working at Friends Aware I received the Distinguished Service

Award two years in a row.

. Past NAFCC Accredited Provider

. Past 4 plus credentialed

. Past President of Allegany County Childcare Professionals Association

. Past Treasurer of the Child Care Association for 2 years

. Grace Hill Trainings completed

V Residential Retention for Todays Savvy Customers

V Mold Awareness

V Workplace diversity

V Fair Housing

V Fair Housing II

V Advanced leasing

V Internet leasing

V Curb appeal

V Sustainability: a collective responsibility

V Code of conduct - module 1 and 2

V Traffic generation

V Conflict resolution

V Business etiquette

V Time management

V Marketing principles for multifamily housing

V Customer service as a competitive advantage

V Prevent sexual harassment

V Creative marketing promotions

V Advanced leasing: secrets of leasing leaders

V Preventative maintenance

Contact this candidate