Project Manager Software
Resume:
David Dye
*****.*.***@****.***
Highlights of Qualifications
. Ten years of product experience in the software development
industry
. Master's of Science degree in Human Centered Design and Engineering
University of Washington
. Bachelor's of Science degree in Technical Communication from the
University of Washington
Professional Experience
User Experience Designer (Business Analyst)
Oct 2009-Present
WideOrbit Inc, Lynnwood, Washington
. Provide vision for the design of a Web based media marketplace
software application
. Analyze business requirements and design effective software
solutions
. Delegate tasks and responsibilities to Technical Writers and
Business Analysts
. Create wireframe mockups and software specifications for feature
designs
. Develop Help documentation plan for complex Web based software
application and supervise the implementation
. Oversee and participate in the defining and implementation of a
cohesive user experience for a complex Web based software
application
User Experience Researcher and Business Analyst
May 2008-Oct 2009
MediaPro Inc, Bothell, Washington
. Conduct e-learning course user experience testing and provide
recommendation to courseware development teams
. Manage internally hosted Learning Management Systems (LMS) for
multiple high profile clients to include data imports, e-learning
courseware testing and maintenance, administrative support, and
data maintenance
. Support the internal and external development for all Web based
hosted client sites
. Develop and document business processes for hosting engagements
. Conduct e-learning course user experience testing and provide
recommendation to courseware develop teams
Student Business Systems Analyst
February 2005-May 2008
WSIPC, Everett, Washington
. Provide ERP software consulting and training to clients on their
Student Information System who represent 211 school districts
across the state of Washington
. Create technical software documentation for tier I support analysts
and end users
. Develop and deliver training through online Web tutorials, stand
and deliver, and online mediums to tier 1 and end user audiences
. Write memos to the end users communicating defects, updates, and
changes to the software
. Assist in the development and execution of ERP and business process
best practices for school districts
Contract Consulting - Technical Trainer
August 2004-February 2005
The Bronner Group, LLC
. Provided ERP system training for the Indiana Department of Motor
Vehicles end users
Mammography Reporting System
. Provided onsite training to clinic staff for radiology software
during the implementation
. Developed and deliver training curriculum for software training
. Documented client business practices for handoff to support
services
Technical Communicator and Project Consultant
Ontario Systems, Muncie, Indiana
August 2002-August 2004
Project Consultant
. Implemented receivables management software system for new clients
. Developed and delivered training curriculum for implementation
training
. Documented custom software functionality for individual clients
such as import and export interfaces, custom screens, and work flow
. Documented implementation notes, client business practices, and
potential client issues for handoff to support services
. Conducted client training at both the client location and home
office
. Worked with project manager and client to ensure timely completion
of implementation projects
Technical Communicator
. Researched, designed, produced, and maintained printed and online
technical documents
for internal and external audiences
. Created implementation documentation for developer audiences on Web
interface software functionality
. Used XML technologies to create single-source documentation
. Delivered presentations on technical communication concepts and
best practices to internal audiences
. Collaborated with subject matter experts to ensure technically
accurate documentation
. Tested and recommended improvements to software functionality and
usability
Desktop Publisher
2001-2002
ME Student Services Office, University of Washington, Seattle,
Washington
. Developed printed documentation for staff, faculty and students
using Microsoft Office tools
Technical Writer Intern
Summer 2001
IDX Systems Corporation, Seattle, Washington
. Planned, scheduled, researched, formatted, wrote, proofread, and
edited using desktop
publishing and online help authoring skills
. Edited, reformatted, and migrated printed help documentation into
online help files
Sergeant, Airborne Ranger
U.S. Army, Ft. Campbell, Kentucky
1994-1998
. Led the supervision and deployment of four soldiers as a squad
leader
Education
. Master's of Science in Human Centered Design and Engineering,
University of Washington
. Bachelor's in Technical Communication, University of Washington
. Minor in Speech Communication, University of Washington
. Certified Help Desk Professional, STI
. Certified Trainer, Ontario Systems
. Primary Leadership Develop Course, US Army
. Ranger School, US Army
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