Data Entry Manager

Aleah Walker

Order Processor Data Entry Clerk

Jonesboro, GA

*********@*****.*** - 404-***-****

Seasoned Data Entry Clerk and Order Writer looking to obtain and maintain a challenging full-time position

working on site or from home, where I can utilize my skills and enhance them while growing with the company

WORK EXPERIENCE

Call Center Representative/Player Support Team

GTECH - Atlanta, GA

Via inbound calls; provide callers with info pertaining services offered

Assist callers with online registration, account access and purchases

Promoted within to Player Support Team to assist with escalated calls and trouble tickets regarding portal

problems prohibiting customers full access of services. Placed outbound calls to provide feedback and resolve

issues. Accepted supervisor calls to handle complaints, upset customers and assist other associates on

escalated calls.

Service Order Writer

At&t - Earth City, MO

Converted and created new/existing orders, edited orders to make service changes and or disconnections for

Telco, DSL and POTS customers

Performed over 12,000 ksph alpha-num in order to collect customer and company data to create orders utilizing

multiple applications and databases

Followed strict methods and procedures that changed and required weekly team meetings to acknowledge

any changes to maintain end user satisfaction

Required to note accounts, fact check documents, correct errors and report pertinent information to supervisors

to allow for provisioning and completion of order process

Data Entry Clerk/Mailroom

Cass Info Systems, Inc - Bridgeton, MO

Extracted data from land, ocean, air and rail invoices and bill of ladings for Fortune 500 companies and carriers

for line-haul payments

Provided strong attention to detail per invoice and BOL performing EDI Processing

to determine and extract ‘Bill to’ terms and Liability, currency type, commodities, weights and mileage

Performed functions both by manually entering data via 10-key also using Citrix Xen App thin client plug-in

both in-office and at-home office

Communicated with supervisors and team leaders of findings affecting productivity, accuracy and efficiency

of data flow

EDUCATION

Diploma/Radio Telephony License in Radio/Television/Film/Media Arts

Specs Howard School of Broadcast Arts - Southfield, MI

SKILLS

Cisco Interaction Manager, Live Chat Support, Escalated inbound calls, Supervisor Call handling, Logistic

Invoice processing, Mailroom experience, New Hire Training,Office clerical, Virtual home office set- up, 10-

key 12,000+-KSPH alpha and numeric, Data Entry 65+-WPM

ADDITIONAL INFORMATION

Reliable, multi-faceted, honest and dedicated individual. Steadfast and capable of self teaching and cross

training. Team oriented, team player and follow directions accurately.

Contact this candidate