Customer Service Electrical

John Castro

*** **** *** ****** *** # **

New York, NY 10033

(646) 203 – 2852

**********@***.***

_

Summary of Qualifications

• 5 years of customer service/supervisory experience

• Excellent communication and organizational skills

• Ability to work in a fast-paced environment, multi-task and a team player

• Bilingual in English and Spanish

Experience

All Tech Investigations New York, NY

Retail Loss Prevention Specialists 01/13 - Present

• Implement or monitor processes to reduce property or financial losses.

• Investigate known or suspected internal theft, external theft, or vendor fraud.

• Conduct store audits to identify problem areas or procedural deficiencies.

• Identify and report merchandise or stock shortages.

• Inspect buildings, equipment, or access points to determine security risks.

• Maintain documentation or reports on security-related incidents or investigations.

• Perform covert surveillance of areas susceptible to loss, such loading docks, distribution

centers, or warehouses

Starbucks Coffee Company New York, NY

Shift Supervisor 07/08 – Present

• Train workers in food preparation, and in service, sanitation, and safety procedures.

• Perform various financial activities such as cash handling, deposit preparation, and payroll.

• Resolve customer complaints regarding food service.

• Control inventories of food, equipment, small ware, and liquor, and report shortages to

designated personnel.

• Observe and evaluate workers and work procedures to ensure quality standards and service, and

complete disciplinary write-ups.

Portatronics New York, NY

Electronics Technician 12/12 – 06/13

• Install or program computer hardware or machine or instrumentation software in microprocessor-

based systems.

• Analyze engineering designs of logic or digital circuitry, motor controls, instrumentation, or data

acquisition for implementation into new or existing automated, servomechanical, or other

electromechanical systems.

• Modify, maintain, or repair electrical, electronic, or mechanical components, equipment, or

systems to ensure proper functioning.

• Produce electrical, electronic, or mechanical drawings or other related documents or graphics

necessary for electromechanical design, using computer-aided design (CAD) software.

Hotel Pennsylvania New York, NY

Concierge 01/10 – 02/12

• Greet, register, and assign rooms to guests of hotels or motels.

• Contact housekeeping or maintenance staff when guests report problems.

• Keep records of room availability and guests' accounts, manually or using computers.

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Compute bills, collect payments, and make change for guests.

• Record guest comments or complaints, referring customers to managers as necessary.

Education

New York City College of Technology New York. NY

Bachelors in Computer Engineering 2013

Associates in Electromechanical Engineering

2012

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