Customer Service Technical
Resume:
Y OLANDA SMALL
**** ******* ****** ***. *, Conway, South Carolina 29527
Phone: 843-***-**** or 843-***-****;
E-mail: footpr ******************@*****.***
Qualifications Summa ry
Administrative Support professional experienced working in technical college environments
and layout and format of a Florence Christian magazine with demanding and strong
organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet.
Confident in interactions with individuals. Detail-oriented and resourceful in completing
p rojects; able to multi-task effectively. Capabilities include:
• •
Customer Service & Relations Office Equipment Operation
• •
Word Processing & Typing Telephone Reception
• •
Computer Operations Problem Solving
• •
Filing Highly Organized
Experience H ighlights
Print & Digital Media
• Works with a team to design magazine
• Works with a team on the format and layout of magazine
• Assists CEO on special projects for internet radio station
Administrative Support
• Performed administration and secretarial functions for the department chair of a
technical college. Coordinated and managed multiple priori ties and projects.
• Performed support functions for the financial aid department of a technical college.
Assisted students with financial aid; assisted co-workers with various projects.
• Performed support functions for the registrar office of a technical college. Prepared new
s tudent orientation folders.
• Generated data reports for reservations call center.
Customer Service & Reception
• Performed administration and secretarial functions for a temporary agency. Worked
several jobs that required taking messages, making calls, and setting up appointments.
• Performed customer service functions at a couple of fast food restaurants.
• Performed customer service functions in the hospitality industry.
Managerial
• Managed a maximum of 25 employees at one time in the hospitality industry.
E mployment H istory
July 2013-Present; Unpaid I ntern; Designer, Format & Layout, DeVine Glory Magazine,
F lorence, SC
August 2011-May 2012; Work-Study (Financial Aid), Hor ry-Georgetown Technical College,
Conway, SC
September 2010-June 2011; Administrative Specialist, Hor ry-Georgetown Technical
College, Conway, SC
June 2008-October 2010; Work-Study (Financial Aid, Registrar), Hor ry-Georgetown
Technical College, Financial Aid, Conway, SC
September 2007-June 2008; D r ive-th ru Cashier, H ardees, Conway, SC
April 2006-September 2007; D r ive-th ru Cashier, B urky’s Grill, Myr tle Beach, SC
September 1999-June 2000; Temporary Agent, Conway Staffing, Conway, SC
October 1997-September 1999; Reservationist/Special Service Agent/Operations
Coordinator, Sands Resorts, My r t le Beach, SC
Computer Skills
Windows 7; M icrosoft Word 2010, Excel 2010, PowerPoint 2010, Access 2010, Publisher 2010;
scanning technology, website development, In ternet proficient.
Education
Hor ry-Georgetown Technical College, Conway, SC-Graduation: December 2011
• Associate in Applied Science-Administrative Office Technology
• Diploma-Administrative Support
R eferences
Barbara Chambers
Academy for Technology & Academics
Custodian Supervisor
Janice Keith
Hor ry-Georgetown Technical College
Financial Aid Specialist/Work-Study Coordinator
H-843-***-****; W-843-***-****
Cindy Galloway
Hor ry-Georgetown Technical College
Early Care & Education Faculty
Claire Blackwelder
Hor ry-Georgetown Technical College
Early Care & Education Assistant Chair/Faculty
Kenneth Smith
DeVine Records Management
Owner/Founder/CEO
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