Customer Service Sales
Resume:
ALICIA T. WOMACK
Schenectady, NY 12304
**************@*****.***
SUMMARY OF QUALIFICATIONS:
Supervisory and leadership experience, excellent organizational &
interpersonal skills; Ability to take initiative and be proactive;
Excellent verbal and written communication skills; Ability to work in a
fast-paced environment; Problem solving skills; Flexibility; Ability to
multi-task and meet deadlines; Proficient in Excel, Word, PowerPoint,
Internet savvy, data entry alphanumeric, and types 45 wpm.
PROFESSIONAL EXPERIENCES:
CGI Federal, Albany, NY
5/10-Present
Contract Specialist (HUD PBCANY)
As a Contract Specialist working with HUD I was responsible for managing
portfolio's, housing contracts to ensure the accurate and timely completion
of all required tasks, which includes but not limited to the following:
perform detailed reconciliation of payments to property owners; assist in
the submitting of budgets, requisitions and revisions; renew expired
contracts; maintain positive relations with owners, residents and their
representatives, neighborhood groups and local governments; perform rent
adjustments including budget analysis; monitor physical inspection results
in collaboration with local contract specialists; maintain customer files
and records retention in accordance with policy & procedures.
NYS Dept of Health Center for Community Health, Albany, NY 02/07 -
05/10
Administrative Assistant (CCH Executive Office)
. Responsibilities are organizing and coordinating administrative
activities for three executives and two managers in the Center for
Community Health, my duties were but not limited to preparing,
formatting external, internal correspondence insuring that all
mandatory materials are included.
. Answered a multi-line phone system routing calls to the appropriate
staff, photocopied, collated and compiled documents, tracked and filed
electronic/hard copy records of programs activities/contracts.
. Reviewed incoming programs/contracts inquire to determine appropriate
action as well as researched and prepared draft responses.
. Maintained electronic calendars as well as scheduling
meetings/conference calls.
. Planned meeting and conference including managing registration data
bases, coordinated and prepared required materials, made travel
arrangements including preparing related travel, expenses vouchers,
sorting, prioritizing and distributing mail.
. Oversight and completion of special projects as assigned.
Iplogic, Inc., Latham, NY 01/05 - 02/07
Executive Assistant/Office Manager
. Planned and coordinated major events including National Sales
Conference and executive level meetings.
. Contracted with and advise national recruiters of employment
opportunities in our sales organization.
. Tracked candidates through the employment process while communicating
with managers.
. Collected interview guides and scheduling role-plays for candidates.
. Arranged meetings, programs, events or client meetings including
facilities and catering.
. Managed travel logistics including airfare, rental cars and hotels for
sales force/entire company travel. Negotiated cost effective programs
with airlines, conference centers, hotels, restaurants.
. Managed travel expense budget]
. Managed special projects as assigned by taking initiative and offering
suggestions early in the process.
. Prepared expense reports.
. Prepare and draft correspondence, PowerPoint presentations, and
meeting materials as requested.
. Independently respond to inquiries and refer calls appropriately to
Chief Sales & Marketing Officer.
. Followed-up on issues and assignments involving senior management as
needed.
. Coordinated and handled confidential correspondence, relative to Board
activity/meetings.
. Transcribed and issued meeting minutes and follow-up action lists
Organize and maintain filing system.
. Filed correspondence and other records.
. Prepared excel files.
. Acted as corporate liaison with other departments, customers and
employees in home office and the field.
. Performed site inspections and site selections to establish the proper
venue for meetings, conferences, and training.
. Manage database of confidential and proprietary information and other
duties as assigned.
Education Consulting Group, Albany, NY 08/04 - 01/05
Executive Assistant/Client Coordinator
. Worked as an Executive Assistant to the director of the Education
Consulting Group.
. Worked alongside the DOE and School's & Universities throughout the
fifty states and with receiving grants from the Bill and Melinda Gates
Foundations we were able to send Master Teachers and retired
Principals, Superintendents etc..
. Out to do Curriculum workshops and train the trainer workshop and so
much more.
. Duties were but not limited to Booking Consultants dates, travel
arrangements, answering a multi-line phone system, typing, filling,
order processing, handling in and out correspondence, marketing etc.
Empire Blue Cross, Albany, NY 09/00 - 08/04
Customer Service Rep
. Duties were but not limited to quoting health insurance as well as
quoting benefits (EOB's & SOB's) Adjusting Medical Claims in/out
network/Third party billing ICD-9; HCPCS and CPT coding.
. Responded to web inquiries answering high volume phone system,
responded to web correspondence, processed and distributed incoming
mail along with typing outgoing correspondence to Providers/Members.
EDUCATION:
Mildred Elley College for Career's, Latham, NY
Course of study: Advanced Paralegal
Empire State College (05/2010-Present/ Graduation Yr. 2013)
Major: Business Management & Economics (B.S program)
Concentration: Human Resource Management
RELATED COURSES:
Litigation Application, Tort Law, Business Law, New York Legal Practice,
Wills Trust & Estates, Criminal Law, Law office Management, Family Law,
Legal Research& Writing, Real Estate Law, Law & Health Issue, Employment &
Labor Law, Organizational Staffing, Diversity in the work place, Workplace
Ethics, Human Resource Management, International Cross Cultural Management,
Job Training & Development, Consumer Behavior, Compensation & benefits
Administration, Employee Management.
Contact this candidate