Customer Service Supervisor

MACTAVIA BOSTICK

717-***-**** *** Wayne Avenue, York, PA 17403 ********@***.***

OBJECTIVE

Seeking part-time employment within the Human Services field

EDUCATION

York College of Pennsylvania York, PA

Bachelor of Science Degree: Human Services May 2014

• Minors: Criminal Justice and Applied Youth Development

• Honors: York College Community Opportunity Scholarship Program

CAREER RELATED EXPERIENCE

York City School District York, PA

Assistant High School Girls Volleyball Coach August 2011-Present

• Coach the junior varsity team

• Write workout and conditioning plans for pre-season, season, and off season

• Provide positive modeling and encouragement to girls and give advice on life

lessons

Lighthouse Youth Center York, PA

Camp Counselor/Supervisor (Summer 2013) Summers 2008-2013

• Planned and participated in daily activities with approximately thirty

children ages 6-8

• Assisted supervisor(s) by doing paperwork and supervising when they

were not available

Family-Child Resources Incorporated York, PA

Intern January-May 2013

• Observe and facilitate parenting classes

• Assist on-site supervisor by completing paperwork and assigned tasks

• Mentor juvenile delinquents

Pennsylvania Comprehensive Behavioral Health York, PA

Youth Advocate January-September 2012

• Supplied services to at-risk teenagers ages 13-16

• Planned and participated in scheduled activities with client(s)

• Communicated with client’s probation officer/case worker and family frequently

Youth Program for the City of York York, PA

Elementary School Tutor January-May 2011

• Tutored students in math and reading resulting in several students

increasing their test scores

• Planned after school activities with students

WORK EXPERIENCE

York College Postal Service York, PA

Associate September 2011-Present

• Provide good customer service to students, faculty, and staff through email

communication and counter service

• Handle cash register and postage sells

• Distribute mail correctly by paying attention to detail

YORK COLLEGE ACTIVITIES

• Intramural Flag Football, Basketball, and Volleyball

• Sigma Gamma Rho Sorority Incorporated

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