SONGSERRE' DIABY
**** **** ******* ****, **********, North Carolina, 27406 (336)324-
*************@*******.***
OBJECTIVE
Bilingual professional seeking full-time employment with a progressive-
minded company, in which professional and personal fulfillment may be
achieved; customer-oriented with experience in fast-paced environments
EDUCATION/CERTIFICATIONS
Central Piedmont Community College, Charlotte, North Carolina
A.A.S., Construction
Management Jan 2010 - May
2012
Relevant Coursework: Planning and Estimating, Blueprint Reading,
Residential Building Codes, Human Relations Issues, Preplanning and
Scheduling, Total Safety Performance, Costs and Productivity, Intro to
Sustainability, Professional Construction Supervision, Intro to Carpentry
. Student Life Award Recipient, 2012
. President, Women in Construction student chapter, 2011
. 30-hour OSHA Occupational Safety and Health Training Card: 16-
600590416
. Dean's List, Fall 2011
SKILLS
. Bilingual: English & Spanish
. Microsoft Office: Word, Excel, PowerPoint, Internet; Typing
. Accounts Receivable, Accounts Payable, Collections, Negotiation
. Production, Inventory Control, Purchase Supplies
. International Travel and Education
. Mortgage Knowledge and Experience: Analyzing Escrow Accounts, Review
of Closing Documents, etc.
WORK HISTORY
Mortgage Customer Service Rep, Randstad/Bank of America, Greensboro, NC,
Dec 2012 - July 2013
Duties: Account servicing including escrow account analysis, establishment
of payment arrangements, fax and mail customer documents, sales of other
products and services, resolution of general client inquiries and questions
Cashier, Kohl's, Charlotte, NC, October 2009 - April 2012
Duties: Process customer purchases, solicit consumer credit applications,
and resolve general customer concerns
Flight Attendant, PSA Airlines, Charlotte, NC, July 2007 - August 2008
Duties: Demonstrate safety equipment and procedures, order and serve
beverages and snacks
Bilingual Collector, Allied Interstate, Greensboro, NC, January 2006 - May
2006
Duties: Received calls from debtors about delinquent accounts, collected
payments, set up payment plans
Bilingual Collector, Allied Interstate, Greensboro, NC, January 2006 - May
2006
Duties: Take sterile product orders from international clients, quality
control checks from on-site manufacturing plant
References Available Upon Request