Customer Service Representative

Emily Sternberg

** ****** ****** **. **********, Ontario, L2P 0C2

Phone: 416-***-**** E mail: **************@*******.***

Education

University of Toronto September 2006 – May 2012

Honors Bachelor of Science (H. B. Sc.)

Double Major in Psychology and Health Studies

Work Experience

Niagara on the Lake Golf Club May 2013 – Present

Server/Bartender

Take food and drink orders accurately and efficiently

Make a variety of alcoholic and non alcoholic beverages

Perform wine service

Deliver food and beverages to guests in a friendly and timely manner

Work in a high paced work area

Old Winery Restaurant September 2012 – June 2013

Server

Take food and drink orders

Perform wine service and am able to make standard alcoholic and non alcoholic beverages

Deliver food and beverages to guests in a friendly and timely manner

University of Toronto Department of Athletics and Recreation May 2008 – August 2012

Customer Service Representative

Greeting members in a friendly and welcoming manner

Answered inquiries regarding memberships, programming, and rules of the athletic facility

Handled all monetary transactions including the sale and renewal of memberships, lockers, towel service, fitness

classes, etc.

Handled opening and closing duties of the entire facility

Operation of retail store

Equipment sign out for various sporting activities

University of Toronto Department of Athletics and Recreation September 2010 – August 2012

On site Supervisor

Scheduled practice and game times for intramural sports teams

Emily Sternberg 416-***-****

Supervisor of all intramural games played on the University of Toronto Scarborough campus

Sent scores and results of intramural games to University of Toronto for overall tallying

Attended intramural sport meetings representing the University of Toronto Scarborough campus

In charge of making sure all sporting teams were provided with the correct equipment and uniforms for games and

practices

Rainforest Café, Niagara Falls May 2005 – August 2008

Hostess, food runner

Greeted customers as they entered the restaurant

Answered phone calls and provided information requested by customers regarding the restaurant

In charge of creating wait times when the restaurant was busy, while making sure customers were aware of the

wait time in a professional manner

Assigned tables and guided customers throughout the restaurant to where their table would be in a friendly and

welcoming manner

Assisted servers in bringing food from the kitchen to various tables throughout the entire restaurant

Volunteer Experience and Interests

Greater Toronto Football League 2012 Present

Assistant Offensive Coordinator

Taught boys between the ages of 8 12 how to play full contact football

Created plays for the offense that would be executed during games

Scarborough College Athletics Association 2010 2012

Women’s Representative

Elected student council at the University of Toronto Scarborough Campus

Strives to initiate, organize, and promote athletic, social and recreational activities for the student body

Attended meetings for the University of Toronto Scarborough representing all female athletes on campus

Past events planned include boat cruise, pub nights, athletic banquets, and campus tournaments

Skills

Certifications

2

Emily Sternberg 416-***-****

First Aid, CPR, and AED certified

Smart Serve certified

Personal

Excellent interpersonal and communication skills

Team player friendly, energetic and enjoy talking with people

Great customer service skills respectful of customers, attentive and helpful

Ability to work under time constraints and meet deadlines

Dependable nature always on time

References

Available upon request

2

Contact this candidate