Customer Service Human Resource

LaShonda Dunham

Douglasville, GA

***********@*****.*** - 404-***-****

OBJECTIVE: Seeking an Entry Level position in a Human Resource Department.

Energetic and self-starter recent graduate of a BS., Human Resource Management is changing careers to

exemplify her broad experiences from various business industries. A HR position will allow LaShonda to use

her strong organizational skills, educational background, and abilities to work well with people independently

or collaboratively, which will promote personal and professional growth.

WORK EXPERIENCE

Paraprofessional/Assistant

Atlanta Public Schools - Atlanta, GA - October 2006 to March 2013

Provided administrative support to the Main Office, Program Assistant, and Circulation Desk (Media Center)

and assisted with classroom management.

Duties and Responsibilities: Superb customer service, answering multiply phone calls, filing, coping, faxing,

scheduled meetings for Special students evaluations, organized I.E.P folders and files, issued and received

library materials, labeled and re-shelved books, Media Center orientations and presentations, and utilized my

creativity for special projects and events.

*Paraprofessional of the Year, 2008 - 2009

Receptionist

City of Atlanta Procurement Department - Atlanta, GA - April 2006 to October 2006

Greeted external and internal clients with superb customer service, enthusiastically answered multiple-line

phone system, organized and scheduled meetings for Procurement Chief and Officers, kept track of bids

made for/with the city of Atlanta, kept record and file maintenance, maintained appointment calendar, copy,

scanning, faxing, provided mail distribution within the department, and utilized Microsoft Office to draft routine

memorandums.

Family Independence Case Manager, I

Department of Family & Children Services (DFAC) - Atlanta, GA - December 2003 to March 2004

Assessed eligibility for Welfare and/or TANF after gathering relevant data to make judgments, compiled

information, produced a variety of correspondence and reports using software for storing pertinent information,

oversight of the entire caseload, continuously provided clients with high levels of ethical conduct regarding

confidentiality, and scheduled reassessments within specified deadlines.

Police Report Technician

City of Atlanta Police - Atlanta, GA - June 1998 to February 2001

Entered pertinent information into GCIC, Uni-Search, CJIS and Cops-More systems, classified and verified

police reports, contacted victims after recoveries of family or property has been located, fast-pace and highly

detailed oriented environment, accurately answered and responded to 10 minutes or 1 hour HITS, ability to

work well under pressure, and retrieved police reports for the general public as needed.

EDUCATION

BS., in Human Resource Management

Columbia Southern University - Orange Beach, AL

2008 to 2012

AA., in Business Information Systems/Accounting

Massey Business College - Atlanta, GA

1988 to 1990

SKILLS

Computer Literate: MS Word, Excel, Outlook, Power Point, Accounts Payable/Receivable, Filing & Records

Management, Presentations

ADDITIONAL INFORMATION

AREAS OF STUDY:

HR Management, Recruitment & Hiring, Leadership, Business Ethics & Law, Compensation & Benefits, Policy

& Strategy, Accounting and Communications

VOLUNTEER:

Parks Pals Mentoring

Girl Scouts

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