P at r ici a (Pat) Lynn He r r i ng

***** *. * **. ***

Longs, SC 29568

843-***-****

(e-ma i l) pather r i ab9po9@r.postjobfree.com

Objective/introduction:

To obtain a permanent position in an integral practice that t ruly cares about their

patients. A place where I can become part of not only a practice but a

team/family that will allow me to do what I do best. That being: Giving 110% to not

only the practice but the patient as well. I am a people person and strive to portray

a welcoming, warm and helpful personality to ensure that each patient feels

comfortable and at ease. I realize that it is virtually impossible to make everyone

happy all of the time but I feel that an attempt to make a person smile is always

worth the effort. I have a positive attitude, a loving and caring personality and I love

to make people happy and genuinely care for people in general. I am self- motivated

and eager to learn and grow with new information.

I k now how vital the front office is to any practice as it’s the first and last thing that

an existing, new or potentially new patient will see at each and every visit. I t is a

m ust that you leave a warm, caring and helpful lasting impression on each and every

person you come in contact with, which I consider to be an asset of mine.

I t ry to avoid “negativity” and or “back biting” at all costs and when put in that

situation I remove myself from such. A motto I like to live by: Treat others the way

t hat you would like to be t reated.

I k now if given an opportunity that I will be an asset to your practice/family/team

and hope that I am given the chance to prove myself as such. Thank you for your

t ime and consideration. I look forward to hearing from you soon.

E ducation:

• Graduate of Loris High School 1988

• Horry Georgetown Tech. 2 years Business incomplete

D ue to accepting a job offer

J ob H istory:

R ivertown Dental Care – F ront office manager

D r. Robert Chad Butler, D.D.S., Conway, SC

2006-2013

Job Responsibilities:

P roficient with Eaglesoft

Work independently at front desk

Excellent patient relation skills

Check in and out patients

Collecting patient balances due

E nter new pt. data and update old data

Schedule and reschedule patient appointments

E-mail x-rays

Follow up on outstanding insurance claims

File insurance weekly

Posting insurance payments and filing secondary insurance after primary pays

Make Treatment plans

Discuss t reatment, financial options and schedule appointments for same

Processing the end of day, month and year

Credit card processing and deposit

Set up credit card payment arrangements/care credit/personal credit cards

Follow up on unscheduled t reatment with calls and devised letters of my own

Making sure that the schedule for the day is full for the week despite cancellations

and reschedules to insure goal was met monthly

In charge of handling any patient complaint or concern

M inor assisting with doctor

Follow up with labs to insure lab cases were delivered on time

In charge of collection accounts/bad check collections

Process monthly billing

30/60/90 outstanding balance control

Confirm patients for next day

Filing and make ready charts for the following day

Daily calculating and posting of Goal to show where we are at for the week in our

monthly Goal

Taking call for patient emergencies that may arise in the evening and over the

holidays and weekends that the Dr. would not have to be bothered

Do whatever it takes to make the day go as smoothly as possible

• Gentle Dental Care - F ront Office M anager

D r. John Finucaine, D.D.S Cher ry Grove Beach, SC

1999-2006

Job Responsibilities:

P roficient with Eaglesoft

Maintaining a positive and pleasant work environment

Scheduling patient appointments and confirming scheduled appointments

Filing and chart retrieval

Excellent organizational skills

Excellent patient relation skills

Patient data entry and update

End of Day, Month and Year

Taking deposits daily to the designated bank for deposit

Posting insurance payments as well as filing insurance

Handling patient concerns

Handling employee concerns

Hi ring and firing of employees

Follow up of record releases to insure that needed patient information is received

Calling in prescriptions for patients with emergencies

Processed monthly billing and follow up of 30/60/90 day outstanding balances

Maintaining a positive attitude in the most difficult situations

Keeping up with employee hours/vacation before we integrated a time clock

Keeping the schedule full to ensure that required production was met for the day

N orth Strand OB/GYN - Receptionist/lab assistant Lo ris, SC

D r. Robert Ziff- F.A.C.O.G., Loris, SC and N. My rtle Beach, SC

1995- 1999

D r. Chris McCauley-F.A.C.O.G., Loris, SC and N. My rtle Beach, SC

N ancy Benton Nurse – M idwife, Loris, SC and N. My rtle Beach, SC

Job Responsibilities:

Data Ent ry

Tactful collecting of monies upon check- out and copays upon sign in

Follow up with yearly exams

F iling and chart retrieval

Scheduling surgical procedures at the designated hospital

Scheduling of mammography/ultrasounds/follow up appointments

Insurance verification/ predeterminations

Transcription

Follow up with test results that required a return visit with the doctor

Moderate assisting with minor surgical procedures in the office

L ab assistant: calculating number of weeks pt. is at in pregnancy/specimen

d ip

stick tests/blood pressure and weight and preparing pt. for exam

M aking sure patients have had required tests at each stage of pregnancy

Sending monthly reminder cards and documentation

P rocessing the end of day deposits

M aking sure tests results are reviewed by Dr. in a timely manner

References and recommendation letters available upon request

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