Insurance Manager
Resume:
P at r ici a (Pat) Lynn He r r i ng
Longs, SC 29568
(e-ma i l) pather r i *****@*****.***
Objective/introduction:
To obtain a permanent position in an integral practice that t ruly cares about their
patients. A place where I can become part of not only a practice but a
team/family that will allow me to do what I do best. That being: Giving 110% to not
only the practice but the patient as well. I am a people person and strive to portray
a welcoming, warm and helpful personality to ensure that each patient feels
comfortable and at ease. I realize that it is virtually impossible to make everyone
happy all of the time but I feel that an attempt to make a person smile is always
worth the effort. I have a positive attitude, a loving and caring personality and I love
to make people happy and genuinely care for people in general. I am self- motivated
and eager to learn and grow with new information.
I k now how vital the front office is to any practice as it’s the first and last thing that
an existing, new or potentially new patient will see at each and every visit. I t is a
m ust that you leave a warm, caring and helpful lasting impression on each and every
person you come in contact with, which I consider to be an asset of mine.
I t ry to avoid “negativity” and or “back biting” at all costs and when put in that
situation I remove myself from such. A motto I like to live by: Treat others the way
t hat you would like to be t reated.
I k now if given an opportunity that I will be an asset to your practice/family/team
and hope that I am given the chance to prove myself as such. Thank you for your
t ime and consideration. I look forward to hearing from you soon.
E ducation:
• Graduate of Loris High School 1988
• Horry Georgetown Tech. 2 years Business incomplete
D ue to accepting a job offer
J ob H istory:
R ivertown Dental Care – F ront office manager
D r. Robert Chad Butler, D.D.S., Conway, SC
2006-2013
Job Responsibilities:
P roficient with Eaglesoft
Work independently at front desk
Excellent patient relation skills
Check in and out patients
Collecting patient balances due
E nter new pt. data and update old data
Schedule and reschedule patient appointments
E-mail x-rays
Follow up on outstanding insurance claims
File insurance weekly
Posting insurance payments and filing secondary insurance after primary pays
Make Treatment plans
Discuss t reatment, financial options and schedule appointments for same
Processing the end of day, month and year
Credit card processing and deposit
Set up credit card payment arrangements/care credit/personal credit cards
Follow up on unscheduled t reatment with calls and devised letters of my own
Making sure that the schedule for the day is full for the week despite cancellations
and reschedules to insure goal was met monthly
In charge of handling any patient complaint or concern
M inor assisting with doctor
Follow up with labs to insure lab cases were delivered on time
In charge of collection accounts/bad check collections
Process monthly billing
30/60/90 outstanding balance control
Confirm patients for next day
Filing and make ready charts for the following day
Daily calculating and posting of Goal to show where we are at for the week in our
monthly Goal
Taking call for patient emergencies that may arise in the evening and over the
holidays and weekends that the Dr. would not have to be bothered
Do whatever it takes to make the day go as smoothly as possible
• Gentle Dental Care - F ront Office M anager
D r. John Finucaine, D.D.S Cher ry Grove Beach, SC
1999-2006
Job Responsibilities:
P roficient with Eaglesoft
Maintaining a positive and pleasant work environment
Scheduling patient appointments and confirming scheduled appointments
Filing and chart retrieval
Excellent organizational skills
Excellent patient relation skills
Patient data entry and update
End of Day, Month and Year
Taking deposits daily to the designated bank for deposit
Posting insurance payments as well as filing insurance
Handling patient concerns
Handling employee concerns
Hi ring and firing of employees
Follow up of record releases to insure that needed patient information is received
Calling in prescriptions for patients with emergencies
Processed monthly billing and follow up of 30/60/90 day outstanding balances
Maintaining a positive attitude in the most difficult situations
Keeping up with employee hours/vacation before we integrated a time clock
Keeping the schedule full to ensure that required production was met for the day
N orth Strand OB/GYN - Receptionist/lab assistant Lo ris, SC
D r. Robert Ziff- F.A.C.O.G., Loris, SC and N. My rtle Beach, SC
1995- 1999
D r. Chris McCauley-F.A.C.O.G., Loris, SC and N. My rtle Beach, SC
N ancy Benton Nurse – M idwife, Loris, SC and N. My rtle Beach, SC
Job Responsibilities:
Data Ent ry
Tactful collecting of monies upon check- out and copays upon sign in
Follow up with yearly exams
F iling and chart retrieval
Scheduling surgical procedures at the designated hospital
Scheduling of mammography/ultrasounds/follow up appointments
Insurance verification/ predeterminations
Transcription
Follow up with test results that required a return visit with the doctor
Moderate assisting with minor surgical procedures in the office
L ab assistant: calculating number of weeks pt. is at in pregnancy/specimen
d ip
stick tests/blood pressure and weight and preparing pt. for exam
M aking sure patients have had required tests at each stage of pregnancy
Sending monthly reminder cards and documentation
P rocessing the end of day deposits
M aking sure tests results are reviewed by Dr. in a timely manner
References and recommendation letters available upon request
•
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