Customer Service Process

Charlene Lat ta

*** * *** ***** Loris * SC* ***** * 910-***-**** * ***********@*****.***

OBJECTIVE

To obtain a position where I can utilize my knowledge, experience and skills in a fast

paced, professional, and well organized company where I can learn, grow, and succeed

professionally and as an individual.

SUMMARY OF QUALIFICATIONS

• Fully Bilingual; English and Spanish

• Strong use of office equipment; FAX machine, copiers, scanners, printers, digital imaging

• Over 20 years of experience in the Secretarial/Administrative/Clerical field

• Experienced in MS Word, MS Excel and MS Outlook programs

• Extensive data entry skills

• Type 65+ WPM

• Retail experience; Cashier/Customer Service

• Able to coordinate and complete multiple tasks in deadline-oriented environment

• Adept at building strong relationships with diverse group of people

EDUCATION

Fayetteville Technology Community College, Fayetteville, NC 2004

MS Excel Certificate

Emory College of Puerto Rico, Bayamon, Puerto Rico 1995

Secretarial Sciences Degree

Charlene Lat ta

401 N Cox Road* Loris * SC* 29569 * 910-***-**** * ***********@*****.***

Juan Ponce de Leon, Rio Piedras, Puerto Rico 1984

High School Commercial Course – Accounting Clerk- Diploma

WORK EXPERIENCE

Cumberland County Courthouse

Clerk of Superior Court, Fayetteville, NC

October 2004 – April 2012

Deputy Clerk – Criminal and Civil Division

• Provide customer service by assisting the public, law enforcement departments,

court personnel, and attorneys with general inquiries regarding traffic, criminal,

civil, and/or other court related matters such as Writ of Executions, opening new

complaints for money owed, Upset Bids on foreclosed properties, and/or other

civil court related matters

• Assist Spanish speaking customers with inquiries about their cases, as well as

assist other divisions helping translate for their customers

• Responsible of handling the daily high volume of incoming phone calls

• Receive, divide, distribute, prioritize, and process all paperwork and/or

correspondence received from law firms and the magistrates every morning (i.e.

Warrants, Misdemeanors, Probation Violation, Out of County, and Order for

Arrests cases), and to process new and/or existing cases

• Responsible of the daily heavy volume of court cases to be file accordingly to

the new court dates and to keep them in numerical order

Charlene Lat ta

401 N Cox Road* Loris * SC* 29569 * 910-***-**** * ***********@*****.***

• Perform County Background Checks for customers as requested

• Work together as a team member to maintain an organized and calmed office

environment during rush hours for a fast and successful outcome

• Track single process cases in NCAWARE program to recall OFA’s requests

• Process motion for continuances prioritizing those with Order for Arrests by

faxing the recalled Order to the SD/FPD agencies, update the shuck (file) as

well as the system and file accordingly to the new court date

• Process Limited Driving Privileges, and Bond Authorization of Payments for

close cases

• Pull all requested cases from the attorney’s pull up lists and maintain a log of

such cases handed to the attorneys

• Log in the system every processed case

• Prepare log sheet for closed cases to be microfilmed

• In charge of the process of the motion for continuances prioritizing those with

order for arrests by faxing the recall order to the appropriate law enforcement

agency, updating the case file as well as the computer system and filing in its

new scheduled court date

• Responsible for identifying the cases served with the order for arrest schedule

for that morning’s court date, update them in the system, and sort them to be

distribute to its scheduled courtroom

• Responsible of keeping a tracking list of all case files handed to the attorneys

Charlene Lat ta

401 N Cox Road* Loris * SC* 29569 * 910-***-**** * ***********@*****.***

NILS Publishing Company, Chatsworth, CA

January 1999 – July 2004

Associate Editor – WPPT (Workflow Pilot Project Team)

• Utilize various databases to research and process records through editorial

production; prepare manuscripts according to editorial procedures; proofread and

edit content for accuracy

• Track and maintain logs for internal databases, files, and Excel production sheets

• Responsible of the coding for charts, forms and tabulations using HTML and Pager

coding for a specific database to meet product specifications for the CD, print, and

website product

• Photocopy hard copy materials to be used in production

• Assist Senior Editors in the training of new personnel

L.M.A. Corporation, Bayamon, PR

April 1995 – May 1996

Secretary

• Record and management of incoming/outgoing correspondence (i.e. receive,

register, distribute, and file)

• Over the phone initial customer service

• Prepare office material orders and letters for customers and suppliers as requested

by my supervisor

• Place orders and schedule customer purchase orders for delivery

• Order and stock adequate office supplies

• In charge of the complete reorganization of the company’s filling system

Charlene Lat ta

401 N Cox Road* Loris * SC* 29569 * 910-***-**** * ***********@*****.***

Contact this candidate