Customer Service Manager

ADEN ODUWA

*** ***** ****** *******, ******* Estates, IL 60120 ? 630-***-**** ?

*********@*****.***

OBJECTIVE

A dedicated, self-motivated financial analyst with strong analytic skills

and hands on experience in quantitative/ statistical analysis, budgeting

and forecasting. Excellent communication and organizational skills with the

ability to prioritize and complete assignments in a timely manner.

Thorough and conscientious. Works well independently and as a team player.

Proficient with advanced technology and capable for problem solving.

Looking forward to new challenges and opportunities to contribute to the

success of an organization.

EDUCATION

University of Illinois at Chicago (UIC)

Bachelor of Science in Finance May 2012

SKILLS

Databases: MySQL, Access

Software: .Net Framework, Remedy ticketing system, FTP Software, SAP

Business Objects, Cisco, Oracle Business Intelligence Enterprise Edition,

Maple, Rapid Miner, Microsoft (Word, Excel, PowerPoint, Visio, SharePoint)

UPS programs (BOSS, GBS cm) Cost point, Analyst Manager.

RELEVANT COURSEWORK

. Business Systems Analysis & Design . Business Object

Programming using Java

. Internet Technology & Management . Project

Management

. Macroeconomic and Microeconomic . Business Database

Technology

. Knowledge Management & Systems . Internet Applications

in Business

EXPERIENCE

UPS, Bensenville Illinois

August 2012-Current

Logistic Analyst

Review financial statement and Analyse invoices, costs, expenses of all

business companies importing and exporting of trades worldwide.

Communicating with international and domestic customers to help them

resolve shipment/trade complications.

> Staying acquainted with changes in import or export laws or

regulations by reading current literature, attending meetings or

conferences, or conferring with colleagues.

> Obtain line releases for frequent shippers of low-risk commodities,

high-volume entries, or multiple-container loads.

> Preparing data, conducting complex statistical analysis and giving

feedback to supervisors about the transactions.

> Monitoring tools and tracing the location of goods in all areas of the

globe.

NORC at University of Chicago January

2013-April 2013

Financial Analyst Part-Time

Conducted financial module to efficiently analyse information to produce

budgeting and forecast for the business, identify future trend for the

industry, and economic conditions for use in making investment decisions.

Evaluate and compare the relative quality of various securities in a given

industry.

> Performed detailed system analysis such as requirement gathering,

solution and decision analysis to ensure system met the business

requirement

> Presenting an oral and written report on general economic trends,

individual corporations, and entire industries.

UIC Recreational Center, Chicago Illinois August 2011 -

March 2012

Customer Service

> Trained new staff members and assisted with scheduling

> Ensured that each customer received outstanding service by providing a

friendly environment

> Communicated customer request to management

> Maintained an awareness of all promotions and advertisements

> Any other task as assigned from time to time by manager

ACTIVITIES

African Students in Alliance-University of Illinois at Chicago, Member

National Association of Accountants, UIC Chapter Technical Analyst

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