Customer Service High School

LAUREN PICANCO

** ****** ****, *********, ** ****6 H: 978-***-**** C: 781-***-****

*************@*****.***

Career Overview

Highly enthusiastic customer service professional with seven years of client interface

experience.

Core Strengths

Strong organizational skills

Active listening skills

Energetic work attitude

Telephone inquiries specialist

Adaptive team player

Sharp problem solver

Courteous demeanor

Customer service expert

Able to speak Portuguese

Able to multi task

Accomplishments

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow

Customer Assistance

Worked with company systems and diligently completed all assigned tasks,

working overtime as needed

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of sales

Customer Interface

Greeted customers upon enterance and handled all cash and credit transactions

Assisted customers over the phone regarding store operations, product,

promotions, and orders

Work Experience

Front End Manager October 2006 – Present

Kmart – Tewksbury, MA

• Responsibilities include handling customer transactions (returns, purchases,

payment, etc.), phones calls, supervising the front end to make sure all

customers are satisfied, cleaning and organizing checkout lanes

• Worked as a team member performing cashier duties, product assistance and

cleaning

• Maintained adequate cash supple in cash drawers in multiple checkout stations

• Assisted customers with store and product complaints

• Responsible for ringing customers up in a timely manner and guaranteeing high

level of customer service

• Assisted customers in finding out-of-stock items

Volunteer Summer 2009

Children’s Hospital – Boston

• Play with patients (color, board games,etc)

• Entertain siblings while visiting with doctors

• Cradle and feed babies in the NICU or in the nursery

Internship 2006-2007

Tewksbury Hospital – Tewksbury, MA

• Visit different clinics in hospital and shadow nurses

• Helping unit secretaries with updating paperwork and files

• Visit with patients

• Help transfer patients from rooms to their appointments in the hospital

Educational Background

High School Diploma 2007

Tewksbury Memorial High School – Tewksbury, MA

Currently Enrolled, Psychology

UMass Lowell – Lowell, MA

Transferred to UMass Lowell, Psychology

Middlesex Community College – Lowell, MA

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