Customer Service High School

Keva Parker

Office Manager

Riverdale, GA

**********@*****.*** - 773-***-****

Demonstrates strong communication and liaison skills ascertained from previous work experience. The ability

to establish a strong rapport with clients. A self motivated innovator with a record of success in troubleshooting

and problem resolutions. Leads by example of establishing a professional work environment.

WORK EXPERIENCE

Office Assistant

National Lous University - Chicago, IL - July 2012 to Present

National Louis University

OFFICE ASSISTANT-CAMPUS SERVICES (July 2012- Present)

• Under direct supervision of the program administrator, I am responsible for basic office management, greeting

students.

• Student, Faculty and Staff photo identification cards.

• Media and classroom reservations.

• Inter campus mail delivery ( Chicago Campus only)

• Assist staff with freshman orientation.

Gary Middle College

LEARNING GUIDE (September2012-January 2013)

• Supervised and help students succeed by ensuring that students focus on their academic studies while

building strong relationships with students.

• Provided students with an innovative educational program that blends online learning with face-to-face

instruction.

• Using E2020’s Learning Management System, assist the Teacher with monitoring and managing the learning

process to ensure student progress.

• Motivate students to participate in learning activities, maintain high behavioral expectations for all students,

and show an active interest in student’s achievement.

• Assist the Teacher with fostering student’s personal growth through a system of consistent and continuous

feedback and providing necessary resources to help meet the individual needs of students based upon data

gleaned from E2020’s Learning Management System.

• Actively “coach” students In the use of E2020

• Assist the Teacher in performing targeted individual and small group interventions.

• Alert the Teacher to any concerns about student performance and progress.

• Manage the distribution and collection of Laptop computers, used during classes.

Avid Tutor

Chicago Public Schools - Chicago, IL - October 2011 to June 2012

Chicago Public School, Mather High School

AVID TUTOR (October 2011-Present)

• Under direct supervision of the program administrator, I am responsible for the tutorials of students in small

groups and/or individually. I assist students in all subject areas based on the class and text notes they have

collected in their AVID binders.

• Conduct mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college

preparation.

• I determine from student notes and discussions the concepts that need to be taught or re-taught;

• Conducts brainstorming and clustering sessions; works individually with students in any phase of the writing

process; leads critique groups in the Writing Conference; responds to student writing in the form of AVID

discourse mode writing assignments, which students have had the opportunity to revise and edit, followed by

the evaluation student binders.

• Communicate frequently with the AVID coordinator regarding student progress and areas of concern.

YOUTH COORDINATOR

Youth Services Committee of the West Side - May 2009 to January 2011

• Communicated with youth to determine their needs and interests

• Communicated with other inner city organizations that represent youth to determine needs and interests of

youth

• Organized various successful fund raisers and Back to School events

• Accessed funds and prepared fund proposals

• Ensured a variety of sport, recreation, cultural and other programs were planned as well the implementation

of said programs

• Encouraged existing organizations to include youth

liaison to Otis Elementary (K-8)

Otis Elementary - Chicago, IL - October 2008 to March 2009

• Advised for the recruitment of potential candidates for various positions

• Scheduled appointments and interviews

• Facilitated orientations and job fairs for perspective candidates

• Provided excellent customer service

• Monitored candidate portfolio and records

RECRUITER

Central State University Marching Band - 2006 to 2008

• Consulted high school students towards their interest of the university

• Administrated on campus tours for students and parents

• Provided potential students with financial aid packets and literature

• Developed Surveys as to how to improve orientation informational

EDUCATION

Bachelors of Arts in Behavioral Science

Louis University - Chicago, IL

2007 to 2013

ADDITIONAL INFORMATION

SKILLS

Microsoft Word, Outlook, Excel, and PowerPoint

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