Customer Service Security
Resume:
CHAD ALAN DEMEY
Gowen, Michigan 49326
****.*****@*****.***
OBJECTIVE: Seeking to continue and develop my career as a Private Military
Contractor.
DOD SF86 Security Clearance: Secret - Active
URS Corporation - Counter Bomber Radar / Subtle Madness Operator Level II
JUN 2012 - Present / Various Locations, Iraq
Implements security-screening processes and procedures per the Office of
Security Cooperation - Iraq Force Protection Officer by identifying any
dangerous or deadly objects on individuals utilizing the Subtle Madness
and/or Counter Bomber video and radar surveillance system at US
installation checkpoints in Iraq.
Assists in conducting screening of personnel at US installation entry
control points via surveillance system consol.
Participates in threat briefings concerning security-sensitive or
classified information and in particular threat assessments regarding the
specified area or base location.
Maintains close communication with supervisors and security personnel
regarding any issues that might reveal a weakness or vulnerable area of
security screening that is discovered in the course of screening duties.
Has learned the theories, dynamics, and factors underlying the screening
process to enable authoritative and independent handling of screening
functions.
Has the ability to work with persons of diverse backgrounds.
Excellent ability to communicate information effectively to others.
Possess a broad knowledge of military radar system installation,
maintenance, repair and operations.
Excellent written communication skills; working knowledge of word-
processing and integrated software applications; organizational skills and
ability to perform detail-oriented work in difficult environments.
BDOC operations to include, maintaining communications with all subordinate
and higher stations; static and mobile Force Protection forces, the JOC and
the US Embassy Tactical Operations Center (TOC) by radio and telephone
Monitors all communications systems and ensures the equipment is
functioning properly
Responsible for receiving, processing, disseminating and tracking all
information received in a timely and accurate manner through use of radio,
hard-line and NIPR/SIPR assets
Perform preventive maintenance checks and services (PMCS) on each system
and its components in accordance with the operator's manual, technical
manual and training materials.
Possess an active Security Clearance
Protection Strategies Incorporated - BDOC Operations
SEP 2011 - JUN 2012 / Kirkuk, Iraq
BDOC operations to include, maintaining communications with all subordinate
and higher stations; static and mobile Force Protection forces, the JOC and
the US Embassy Tactical Operations Center (TOC) by radio and telephone
Monitors all communications systems and ensures the equipment is
functioning properly
Responsible for making communications checks with all posts and mobile
units within the BDOCs area of responsibility.
Responsible for receiving, processing, disseminating and tracking all
information received in a timely and accurate manner through use of radio,
hard-line and NIPR/SIPR assets
Knowledgeable on operating and maintaining CCTV surveillance and DVR
recording systems
Experienced in site/base defense operations systems and protocols.
A team-player with a professional demeanor, excellent personal interaction
skills and always willing to work and learn.
Operates all systems assigned to RDISS (40 camera system)
Perform preventive maintenance checks and services (PMCS) on each system
and its components in accordance with the operator's manual, technical
manual and training materials.
Perform after-action checks immediately upon a change in the operating
environment of the system and prior to resuming the operational status of
the system in the new environment.
Use a troubleshooting guide, troubleshoot systems to find faults and then
articulate the precise problem in order to repair the system.
Document incidents appropriately and forward to qualified supporting
maintenance personnel as necessary.
Federal Mogul - Materials Supervisor
Jun 2007 - May 2008 - Greenville, Michigan
Directed, planned, and organized company assets in order to execute the
established production plan. Promoted lean manufacturing, ISO/QS principles
into the daily activities of manufacturing as well as shipping & receiving.
Responsible for all customer service measurables for all customers.
Set and met high level customer expectations for the shipping department,
i.e. delivery, communication,etc.
Ensured the accuracy of the shipping process for goods leaving the
Greenville facility
Developed and implemented systems to minimize logistics related cost
associated with the Greenville operations. This includes in-plant
operations, activities at the leased space adjacent to the GV operations,
and transactions between U.S. and international suppliers and customers.
Responsible for launching the Federal-Mogul Production System within the
shipping & receiving department including but not limited to Heijunka
runners, 5S analysis, flow racks for finished goods
Oversaw the flow of goods through both facilities including responsibility
for the hi-lo drivers.
Provided accurate sales and inventory forecasts.
Ensured customer delivery scores were maintained at acceptable levels.
Ensured business plan customer delivery and inventory targets were met.
Acted as the Coordinator for all improvements/changes in Kan Ban systems
throughout the plant, and acted as a catalyst to drive system improvements.
Supported the scheduling of plant production facilities consistent with
product requirements.
Supported an accurate production schedule provided per part by
manufacturing line.
Responsible for Customer Service and Shipping/Receiving for the plant.
Responsible for compliance with Environmental, Health & Safety (EHS) System
requirements.
Implemented scrap and waste systems.
Oversaw accurate raw material procurement and strip line scheduling.
KBR (Kellogg Brown & Root), Kuwait / Iraq, Security Officer-Technician /
Operations Coordinator / Shipping and Receiving Specialist, July 2003- Apr
2007 / May 2008 - Sep 2011
Security (Camp Warrior, Kirkuk, Iraq):
Provides oversight of force protection physical security programs and
implement KBR security policies and procedures
Responsible for security planning, threat analysis, vulnerability
assessments and developing options for the identified threats and
vulnerabilities; Directs and coordinates activities of personnel in
revising or updating security measures due to changing operations or
new/revised regulations; Prepare security manual, outlining and
establishing measures and procedures for protection of employees, materials
and equipment; provide daily updates to the KBR management staff.
Patrols assigned area to prevent theft, violence, or infractions of rules;
gives direction to visitors or employees, answers questions relative to
services of establishment; enforces security rules and regulations; reports
irregular activities, provides access control, protection of property and
assets as well as investigations and incident reporting.
Coordinator and Liaison for interaction pertaining to security with the
client.
Operations (Camp Beuhring, Kuwait):
Establish databases and archive files to maintain daily, weekly and monthly
reports, including dissemination to higher headquarters.
Maintain accountability for all KBR personnel assigned to or billeted at
Camp Buehring.
Prepare Incident / Accident reports, Organizational Charts, Logistic
reports and power point presentations for briefings and meetings.
Collect, organize and verify accuracy of timesheets for over 200 KBR
employees and approximately 100 KBR subcontractors.
Ensure security in and around the KBR Employee Mailroom, Morale Support
Room, and Computer Center; to include the distribution of mail to
individual employees.
Assault fuel pipeline recovery mission (Multiple locations Southern Iraq)
Coordinate pipeline and pump station removal with the U.S. Army in Iraq.
Supervised approximately 160 labors, primarily responsible for workplace
safety, physical security of employees / equipment and meeting goals for
daily production.
Retrograde (Camp Arifjan, Kuwait):
Primarily responsible for customer service while receiving materials and
accurately processing paperwork for all branches of the US military.
Coordinate movement of materials to other locations within the Retrograde
facility.
Report management
Training & Supervision of more than 12 laborers on a daily basis
K-FORCE.COM, Production and logistics coordinator (Bosch Inc.), Kentwood,
Michigan, February 2003 to July 2003
Coordinated Production and logistics for two plant facilities in two
different states. Developed system to ensure each manufacturing facility
could sustain production to meet customer needs.
Processed customs and NAFTA documentation
PLASTECH ENGINEERED PRODUCTS INC., Grand Rapids, Michigan
Materials Manager, Production Coordinator & Shipping and Receiving
Supervisor
(February 1997 - February 2002)
Managed and directed the procurement of raw material and purchased
components, controlled movement of materials, monitored the levels and
accuracy of inventory, supervised all aspects of the shipping and receiving
operation as well as personnel supervision and production scheduling.
Assumed primary role in developing departmental systems, procedures and
policies involving purchasing, production and material/inventory control
Developed supplier relations to ensure quality service
Accountable for accurate and complete shipments of finished product to
J.I.T. customers as a tier one supplier to the automotive industry
Coordinated transportation of raw material, purchased components, worked in
process parts between various facilities of the corporation
Provide customer service in relation to shipments and advanced shipping
notification
Conduct timely evaluations and set goals for all personnel within the
materials department
Coordinated schedules for a three-shift operation
Scheduled and conducted daily production meetings; attended weekly cost
savings and new program launch meetings
Participated in the implementation of QS9000 standards and procedures to
ensure quality product
Maintained inventory control through visual and pull systems, to ensure raw
materials, purchased components and packaging are available to produce
finished product and fulfill shipping requirements
Maintained proficiency with shipping and receiving software
Implemented bar-code scanning system to ensure accuracy of inventories and
shipments
Recorded and reported measurables for "delivery rating", "receiving
accuracy and promptness", "days on hand", for inventories of raw materials
as well as finished goods and number of incoming/outgoing expedites
including cost justification
PLYCURVES, Grand Rapids, Michigan
Shipping and Receiving Coordinator
(November 1995 - February 1997)
Coordinate the receiving, storage and distribution of materials, as well as
performing related administrative duties.
Processed documentation in a timely and accurate manner
Ensured tooling, packaging and components are available for production
Maintained a high standard of customer service
Assured ISO9000 standards were consistently met
Worked with production to coordinate inbound and outbound shipment
schedules
Performed cycle counts and maintained appropriate inventory levels
ACHIEVEMENTS
Created working documents to expedite and improve shipping and receiving
processes.
Completed "Problem Solving", "Zero Defects", "Inventory Control", and
"Scheduling" courses
Developed a training program for selectors, forklift operators and loaders.
ADDITIONAL EXPERIENCE & EDUCATION
Sergeant/Military Police, U.S. Army, Fort Bragg, NC
Law Enforcement/Trainer, National Guard, Lansing / Grand Rapids, MI
Grand Rapids Community College, Grand Rapids, MI
University of Phoenix, Grand Rapids, MI
Business Management, Advertising and Marketing Courses
PERSONAL SKILLS
Strong communication, organizational, time management, prioritization and
creative problem solving skills, coupled with the ability to work
effectively as a team member as well as individually.
Contact this candidate