Assistant Administrative

Roberta (Bobbie) Lysinger

**** ******* **** *****

Apt. 307

Durham, North Carolina

(C) 919-***-****

******.*********@*****.***

Summary

Hard working staff assistant looking for a position using clerical skills

acquired through over 10 years of administrative work. Positive employee

who strives for customer satisfaction.

Skills

Excellent communication skills

Knowledge in Microsoft Office Suite (Word, Excel, Outlook)

Knowledge of Lotus Notes

Proficient with multi-line phone systems, including intercom

Professional Experience

Clerk IV (Staff Assistant) 4/07-present

Duke University Medical Center

Pediatric Blood and Marrow Transplantation Program

. Greet all patients and families in preparation for consult visits with

physicians, nurse coordinators, and nurse practitioners.

. Answer multi-line telephone, screen and route phone calls to the

appropriate staff member.

. Sort and route incoming mail.

. Maintain conference room schedule for PBMT department.

. File medical records in patient records.

. Assist Family Support with preparing Fed Ex shipments, copying and

mailing out items.

. Print and copy weekly PBMT Wednesday Patient Meeting sheet.

Staff Assistant 3/07-4/07

Kelly Staffing Services 6/06-

10/06

Pediatric Blood and Marrow Transplant Program

. Greet all patients and families in preparation for consult

visits with physicians, nurse coordinators, and nurse

practitioners.

. Answer multi-line telephone, screen and route phone calls to the

appropriate staff member.

. Sort and route incoming mail.

Staff Assistant 10/06-1/07

Alumni and Development Records

. Recorded and maintained alumni and donor information.

. Assisted staff with incoming mail on a daily basis.

. Assisted staff with extensive filing system.

Staff Assistant 3/06-6/06

Duke Executive Health Center for Living

. Maintained student files.

. Handling of housing requests.

. Other duties as required.

Administrative Assistant 2/06-3/06

Resident Life and Student Housing

. Handled all incoming housing requests for new and returning

students to Duke University.

. Assisted students with multiple questions in regards to housing,

locations on Duke campus.

. Maintained and updated student housing files.

Administrative Assistant 9/02-11/05

The Carolina Inn

. PBX switchboard operator responsible for handling hundreds of calls

daily.

. Coordinated inter-office communications

. Maintained daily log of requests from guests.

. Handled all incoming and outgoing faxes for in-house clients.

. Assisted manager and front desk staff whenever needed.

. Managed guest requests and acted as liaison between all internal

departments, which included reservations, restaurant, housekeeping,

maintenance, banquets, sales, concierge, valet service and parking.

Education:

6/71-6/72

Longwood College, Farmville, Virginia

9/76-3/78

Northern Virginia Community College, Sterling, VA

Business Major-Not completed

References

1. Ronald J. Patoka, Assistant Manager for PBMT, 919-***-****,

******.******@****.***.

1. 2. June Allison RN, Clinical Operations Director, PBMT, Carolinas

Cord Blood Bank,

919-***-****, ********@**.****.***.

2. 3. Paul L. Martin, M.D. Ph.D., Chief, Pediatric Blood and Marrow

Transplant Division,

919-***-****, ****.******@****.***.

3. Ronald J. Patoka, Assistant Manager for PBMT, 919-***-****,

******.******@****.***.

Contact this candidate