Customer Service Sales

JOHANNA KOMAR

Apt. *** . ** Helene St. N. . Mississauga, ON L5G 3B7

(C) 647-***-**** email: ********@*****.***

SUMMARY OF QUALIFICATIONS AND SKILLS

University graduate with more than seven (7) years in the customer service

industry

. Proven skills in handling difficult customers and providing solutions to

concerns

. Expert interpersonal skills in customizing services to individual needs

. Excellent multi-tasking ability and can produce results with tight

deadlines

. Dedicated, reliable and a quick learner. Life-long learning philosophy

. Team player and self-starter

. Computer literate

. Ability to stand for extended periods and move with dexterity

. Flexible, willing to work on shifts as required

. Personal ongoing development

PROFESSIONAL EXPERIENCE

Sales and Customer Service

. Greeted and acknowledged every client providing a pleasant visit to the

workplace

. Assisted customers in product and service selections based on individual

preferences

. Development of an employee-oriented company culture that emphasizes

quality, continuous improvement, and high performance.

. Monitored floor stock critical supplies and coordinated with management

for timely orders

. Responsibility for opening and closing workplace procedures

. Efficient operation of cash register and computers ensuring balanced cash

and inventory on hand during closing procedures

. Provided information on new promotions resulting in increased customer

sales

. Re-stocked inventory prior to peak times ensuring availability of product

and efficiency

. Provided new hires with employee orientation, development, and training,

ensuring thorough awareness of assigned duties and tasks

. Promoted workplace safety and good hygiene for disease and infection

control

EMPLOYMENT HISTORY

Bartender Maple Leaf Sports & Entertainment 2011 to Present

Bartender BMO Field & Air Canada Centre 2011 to Present

Certified Reiki Practitioner Self Employed Present

Customer Service Representative The Beer Store 2011 to 2012

Retail Sales & Production Assistant Maleta & Ravine Wineries 2008 to

2011

EDUCATION & TRAINING

Bachelor of Arts Degree, Sociology (Psychology, Criminal Justice) 2009

University of Guelph

Cawthra Park Secondary School of Performing Arts (Vocal Music) 2005

References available upon request.

Contact this candidate