Customer Service Manager
Resume:
Ryan Vester
**** ********* ***** #*** ******* Ca 94520
*******@*****.***
O BJECT I V E
I am seeking for a goal oriented position in a well-established company that will lead to a lasting
p rofessional relationship in which I have the ability to demonstrate my current ability as well as
enhance my skills. With my experience in customer service and management, I am confident that I
have the skills your organization is looking for. I am comfortable in establishing and maintaining
effective communication with customer and peers alike and I am attentive to the needs of the customer
as well as able to respond quickly and competently to request. I have a strong work ethic and use time
p roductively to accomplish work goals. I am a committed team player with a positive attitude dedicated
to meeting quality standards and believe that I could be an asset to your company.
SK I L LS
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Proven leadership/managerial Easily develop positive
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abilities relationships with customers and
Able to motivate personnel to reach
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employees
Highly skilled at problem
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desired objectives
Excellent
• identification/problem resolution
communication/interpersonal skills
Organized
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QUAL I F ICAT IO NS
Dependable
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Hard-working
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Trustworthy and honest
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Flexible
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Ability to multitask
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Interpersonal skills
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EXPER I E NCE
Restaurant department Manager
T he Old Spaghetti FACTORY
1955 Mount D i ablo St. Concord, CA 94520
925. 687.5030
September 2011-Apri l 2013
Accomplishes staff results by communicating job expectations; planning, monitoring, and
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appraising job results
Maintains staff by recruiting and training; coaching, counseling, and disciplining
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employees; enforcing systems, policies, procedures, and productivity standards.
Insured quality of service and customer service standards through analyzing and
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resolving customer service problems; identifying trends
Responsible for monitoring profit and wage percentage based on customer counts
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Accountable for proper staffing and scheduling; liquor supply and bar inventory
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Server/ bartender
The Old Spaghetti Factory
111 n. Twin oaks valley rd Sanmarcos, ca 92069
November 1996-September 2011
Developing constructive and cooperative working relationships with others, and
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maintaining them over time.
Identifying information by categorizing, estimating, recognizing differences or similarities,
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and detecting changes in circumstances or events.
Developing specific plans to prioritize, organize, and accomplish goals.
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Perform food preparation duties such as preparing salads, appetizers, and cold dishes,
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portioning desserts, and brewing coffee.
Take orders from patrons for food or beverage.
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Describe and recommend wines to customers.
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Collect payments from customers.
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Creating and serving drinks for bar patrons
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ADMINISTRAtiVE CLERK
WELLS FARGO BANK
10421 WATER IDGE CIR STE 200 SAN D IEGO, CA 92121
dECEMBER 2009-FEBRUARY 2011
Perform daily clerical duties such as answering and screening telephone calls; taking
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messages; sorting and distributing incoming mail and faxes; copying and collating; and
other routine duties necessary to assist senior personnel and departmental management.
Maintains supplies inventory by checking stock to determine inventory level; anticipating
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needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Resolves administrative problems by coordinating preparation of reports, analyzing data,
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and identifying solutions
Contributes to team effort by accomplishing related results as needed
REFERENCES
B rian Anderson Jeannine Campbell
Manager at The Old Spaghetti Factory Administrative Director for Magnolia School
District
Shawn Brule'
Jennifer Dukatz
SR. Manager of Intuit.com
Manager at Peets’ Coffee and tea
Contact this candidate