Customer Service Nursing Home

Christine Johnson

**** ******* ***** ********* ** 30238

*********************@*****.***

Cell 404-***-****

Career Overview :Highly enthusiastic customer service professional with 1 year experience

in a professional call center environment.3 years experience as a dietary aide, housekeeper and

laundry aide in a nursing home. Also 8 months as a cashier.

A representative with in-depth knowledge of sales and problem solving.

Skilled representative who maintains a high level of professionalism, patience and efficiency to

minimize customer dissatisfaction and increase customer loyalty.Committed to addressing

customer concerns with speed, accuracy and professionalism.

Core strengths

• High customer service standards

• Conflict resolution proficiency

• Strong problem solving ability

• Dedicated to process improvement

• Troubleshooting skills

• Telecommunications knowledge

Accomplishments Exceeded corporate target for customer satisfaction for 6 months in a

row.Managed call flow with up to 100 calls in queue. Perfect CSAT scores on customer calls.

Experience Customer Service Rep Sutherland Global Services Rochester NYAugust 2011-

August 2012

Provided accurate and appropriate information in response to customer inquiries

Collected customer feedback and made process changes to exceed customer satisfaction

goals.

Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date

records at all times.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Provided cross training to a class of 15 staff members

Defensive Educational Specialist Children's Defense Fund Freedoms Schools Rochester

NY

June 2006- August 2012

• Promoted good behaviors by using the positive reinforcement method.Maintained daily

records of children's individual activities and behaviors.

• Observed and assessed student performance and kept thorough records of progress.

• Implemented a variety of teaching methods such as lectures, discussions and

demonstrations.Established clear objectives for all lessons, units and projects.

• Set and communicated ground rules for the classroom based on respect and personal

responsibility.

• Identified early signs of emotional, developmental and health problems in students and

followed up with parents.

• Tutored children individually and in small groups to help them with difficult

subjects.Taught after-school and summer enrichment programs.

Dietary aide: Woodside Manor Nursing Home Rochester NY 2006-2008

• Served and prepared food

• Cleaned kitchen

• Laundry aide

• Housekeeper

Kmart 2006

Cashier/stock

Educational Background :

Global Media Arts High School Rochester NY Graduating year 2008

Monroe Community CollegeMajor:EducationRochester NY

Children's Defense Fund Freedom Schools Knoxville TN Certified Servant Leader Intern-2008

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