Customer Service Quality Control

Pamela Batts

** ******** ******, **** ******, New York 11550

Cell: 347-***-****

*******@*****.***

Experience: 1/2012 To Present Canon Business Solutions @ Cullen

& Dykman LLP

Customer Service Copy/Imaging Operator

. IPRO scanning of litigation documents on to CD's

. CD duplication, Bate stamping and e-mailing of scanned

documents

. Copying of confidential binders for court trial hearings

. Processing of Mail and FedEx on a daily basis

. GBC and Velo Binding

6/2005 - 1/2008 Xerox @ Dewey & LeBoeuf

Customer Service Associate

. Heavy photocopying, faxing binding and any and all

finishing work needed

. Running of high volume copy machines using the Equitrac

billing system

. Quality checking of all completed jobs

. Maintained records for management reports and inventories

of supplies as needed

7/2001 to 4/2012 Pitney Bowes Management Services @

Bank of America

Customer Service Team Lead

. Mass production of color pitch books, press kits and heavy

photocopying

. Small format printing on Windows NT Fiery Network from

PDF, PPT,

E-mails and hardcopy

. Monitor scheduled job orders to expedite timely processing

of all jobs

. Ensured that quality standards are met per all client's

requests

. Training of new Production Associates

. Velo, GBC, Tape, Wire, Coil binding and quality control of

all work

7/1999 to 7/2001 Pitney Bowes Management Services @ Price

Waterhouse Data Entry/Mailroom Associate

. Daily interaction with clients regarding all incoming and

outgoing materials

. Monitored and tracked all packages via e-mail notification

. Distributed, sorted, processed all mail and transmitted

large amount of domestic and international

faxes

Education: 9/1992 Monroe College, Bronx, N.Y. Major: Computer

Science Certificate

Skills: Knowledgeable in the following programs and

printers:

. Microsoft Word Suite 2007, Excel, Outlook and PowerPoint

. Cannon 105, 480, 7105 Image Runner and other various convenience

copiers

. IPRO, Law, Copy Twain systems, Docutech 120 and 8135

. Xerox Docutech 120, 6100, 6060, 7675,700, DigiPath 6180, Konica

6500

References Available Upon Request

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