Customer Service High School

Diana May

*** ******* ****** *********, *********, AL 35640 • 256-***-**** • *********@*****.***

Professional Summary

Dependable, hard worker that will bring management experience and a willingness to take on added responsibility to meet tight

deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Skills

Exceptional interpersonal communication Calm under pressure

Staff training/development Friendly

Effective leader Customer service specialist

Professional phone etiquette Financial reporting

Work History

Production Team Member 07/2012 to 07/2013

Toyota Motor Manufacturers of Mississippi – Blue Springs, MS

Located on the Trim Two Assembly Line.

Leader of our safety team.

Participated in KAIZAN, which are activities for continuous improvement of procedures.

Certified and led five processes on team.

Responsible as a team member on the Quality Gate for our line to have the final check on all processes and report all

defects back to team leaders and group leader.

Helped adjust counter measures to eliminate the problems, participated in inventory counting once a month, and followed

standardized work on all processes.

Variable Employee for Toyota Motor Manufacturers of Mississippi 03/2012 to 07/2012

Employment Plus – Blue Springs, MS

Performed functions requested by organizational instructions, and operated the specified equipment.

Reviewed the product or service throughout the production process to ensure the final product quality meets the

organization's standards.

Initiated quality checks on all processes performed and within tac time.

Certified and led two processes on team.

Field Screener 11/2010 to 02/2012

Vision Research – Birmingham, AL

Partnered successfully with school personnel to confirm appointments, set up equipment and manage class schedules.

Trained, coached and mentored volunteers to follow protocol.

Responsible for informing children about gathering information about their vision and following with the consultation

including

Team Lead/Trainer 01/2006 to 03/2009

Lifesouth Community Blood Centers – Decatur, AL

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Oversee mobile donor collection functions.

Ensure all collections operations comply with Lifesouth Standard Operating Procedure (SOP)

Oversee, direct, and monitor all activities of staff.

Properly complete and account for all paperwork, test tubes, and blood associated with Donor Collections.

Ensure quality control (QC) on all blood collection equipment is performed and that records are maintained appropriately

for blood drives before the drive commences.

Maintain stock supply in donor room and the Mobile Supply Checklist correctly.

Display positive customer service skills to both internal and external customers.

Directed new hire training sessions.

Manager 02/2000 to 10/2010

Primitive Tan Spa – Hartselle, AL

Strengthened company's business by leading implementation of customer satisfaction and operational profit.

Responsible for creating the employee's weekly schedules.

Directed new hire training sessions.

Assisted in the hiring, maintenance, and firing of staff if necessary.

Ensured that the business operated according to the laws of the state and that all staff members had the appropriate

licenses and abilities to perform their jobs.

Education

High School Diploma: 2003

Falkville High School - Falkville, AL

General Studies 2005

Calhoun Community College - Decatur, AL

References Available Upon Request

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